APC Back-UPS 500VA User's Guide

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Connect Equipment
Back-UPS ES 500
User’s Guide
3
Battery Powered plus Surge Protection
These outlets are powered whenever the Back-UPS ES is switched on. During a power
outage or other utility problem (brownouts, over-voltages), these outlets are powered for
a limited time by the Back-UPS ES. Plug a computer and monitor into these outlets. Once
the equipment is connected to the Back-UPS ES, power on the connected equipment.
4
Service
1. Consult the Troubleshooting table above to
eliminate common problems.
2. If problems persist, contact APC Technical
Support; please be prepared to provide: date
of purchase, model number and serial number
(on bottom of UPS).
3. Please be prepared to troubleshoot the
problem over the phone. If this is not
successful, and the unit is still under warranty,
the Technical Support Representative will
provide all necessary information to return the
unit for replacement.
Warranty
The standard warranty is 2 years from the
date of purchase.
APC Contact Information
APC Philippines +63 2 637 5456 (5642)
Website http://www.apc.com
Online Technical http://support.apc.com
Support
1
Back-UPS ES Status
Indications and Specifications
®
Place the Back-UPS ES to avoid:
Direct sunlight
Excessive heat
Excessive moisture
Plug the Back-UPS ES 500 power cord directly into a wall outlet; not into a surge
protector or power strip.
Press the On / Off button to power the unit on. The indicator next to the On/Off button
will illuminate green to confirm the Back-UPS ES is on and ready to provide
protection.
Note: The Back-UPS ES must charge for 24 hours to ensure full runtime. The unit
charges whenever it is connected to utility power and is switched on.
IMPORTANT: It is recommended that you DO NOT turn on your monitor until the
UPS has been powered on and has completed self-test (approximately 16 seconds).
2
1
3
2
Place and Power On
Troubleshooting and Battery
Replacement
Use the table below to solve minor Back-UPS installation or operation problems. Consult APC
Online Technical Support or call APC Technical Support for assistance with problems that
cannot be solved using the table below.
Specifications
Feature Item Specification
Input
Voltage / Frequency 230 VAC / 47-63 Hz
Low Voltage Transfer 165 VAC
High Voltage Transfer 266 VAC
Output
UPS Capacity ( battery powered
outlets) 4 for PH and 3 for AS
500 VA / 300 Watts
Voltage (on battery) 230 Vrms +8/-8%
Frequency (on battery) 50/60 Hz +/- 1 Hz
Transfer Time (ms) 8 ms typical, 12 ms max.
Surge
Protection
AC Surge Protection 160 Joules
Telephone Surge Protection None
AC Input Protection Circuit Breaker Switch
Battery Type Sealed Lead Acid
Battery
Recharge Time 24 Hours
Average Life Span 2-4 Years
Physical
Net Weight 5.9 kg (13 lb)
Size 27.3 x 17.4 x 9.6 cm
(10.74 x 6.85 x 3.78 in)
Problem Problem Cause Solution
Back-UPS ES will not turn
on.
Battery is discharged and utility
power is not available at the wall
outlet.
Ensure power is available at the wall outlet. If the
Back-UPS ES will not turn on, contact APC Technical
Support (see APC Contact Information).
Connected equipment loses
power.
Utility power not available at the
wall outlet.
The Back-UPS ES is overloaded.
PowerChute plus software has
performed a shutdown due to a
power failure.
The Back-UPS ES has exhausted
its available battery power.
Connected equipment does not
accept the step-approximated
sine waveform the Back-UPS ES.
The Back-UPS ES may require
service.
Ensure that the fuse or circuit breaker for the wall
outlet is not tripped, and that the wall switch
controlling the outlet (if any) is in the ON position.
Make sure that the equipment plugged into the outlets
of the unit are not overloading the capacity of the unit.
Try removing some of the equipment and see if the
problem continues.
The Back-UPS ES is operating normally.
The Back-UPS ES can only operate on battery power
for a limited amount of time. The unit will eventually
turn off when the available battery power has been
used. Allow the unit to recharge for 16 hours before
continuing use of the unit.
The output waveform is designed for computers and
computer-related equipment. It is not designed for use
with motor-type equipment.
Contact APC Technical Support for further
troubleshooting (see APC Contact Information).
The On Line indicator is lit
and the Back-UPS ES is
beeping four times every 30
seconds.
The Back-UPS ES is using
battery.
The Back-UPS ES is operating normally and using
battery power. Once On Battery, you should save your
current work, power down your equipment, and turn
the unit OFF. Once normal power is restored, you may
turn the unit back ON and power your equipment.
The Power On indicator
flashes once per second and
the Back-UPS ES beeps
once per second at the same
time.
Battery capacity is low (about 2
minutes of use remaining).
The Back-UPS ES is about to shut off due to a low
battery charge condition! When the unit beeps once
every second, the battery has about 2 minutes of power
remaining. Immediately power down your computer
and turn the unit OFF. When normal power returns, the
unit will recharge the battery.
Inadequate runtime. The battery is not fully charged.
Battery is near the end of useful
life.
Allow the unit to charge by leaving it plugged into the
wall and switched it on at least 24 hours.
As a battery ages, the amount of runtime available will
decrease. Batteries also age prematurely if the Back-
UPS ES is placed near excessive heat.
You can replace the battery by ordering one at our
website: www.apc.com.
Battery Replacement
Battery replacement must be performed by qualified service personnel using the following procedures:
Caution: A battery can present a risk of electrical shock and high short circuit current. The following precautions
should be observed when working on batteries: Remove watches, rings, or other metal objects. Use tools
with insulated handles.
1. Disconnect all equipment plugged into the Back-UPS.
2. Turn off the Back-UPS and disconnect it from the wall outlet.
3. Lay the Back-UPS on a flat, stable surface with the wall mounting holes facing upward.
4. Loosen fully, the five screws which secure the rear cover to the Back-UPS.
5. Lift the rear cover straight up and off of the Back-UPS. To avoid losing the screws, do not invert the rear cover.
Do not touch the printed circuit board or the outlets.
6. Disconnect the red wire from the battery terminal by grasping the black portion of the wire and pull straight back from
the connector.
7. Grasp the battery and rotate it 90 degrees (stand it upright).
8. Disconnect the black wire from the battery terminal by grasping the black portion of the wire and pull straight back
from the connector.
Caution: Do not dispose of the battery in a fire. The battery may explode. Do not open or mutilate the battery.
Released electrolyte is harmful to the skin and eyes. It may be toxic.
9. Recycle or dispose of the old battery in accordance with local requirements, or return it to APC to ensure proper
recycling.
10. Unpack and inspect the replacement battery. Ensure the replacement battery is not cracked or leaking. If the battery is
damaged, contact APC Customer Service.
11. Set the replacement battery in the Back-UPS with the terminals facing upward.
12. Connect the black wire to the negative (-) terminal of the battery.
13. Lay the replacement battery into the Back-UPS chassis. Ensure the black wire is not pinched under the battery.
14. Connect the red wire to the positive (+) terminal of the battery. Ensure the red wire is fully in the battery enclosure.
15. Place the rear cover on the Back-UPS chassis and tighten the five screws loosened in step 4.
16. Plug the Back-UPS into the wall outlet, press the Power pushbutton on the Back-UPS to turn it on, and allow the
battery to charge for 16 hours.
17. Plug equipment to be protected into the Back-UPS and resume normal operation.
Power On/Off
Switch
UPS Power
On Indicator
Status Visual Indication Audible
Indication
Alarm
Terminates
When
On Line - UPS is supplying
conditioned utility power to the
load
Power On LED - ON None Not Applicable
On Battery - UPS is supplying
battery power to the load
connected to the Battery outlets
Power On LED - ON
(off during beep)
Beeping 4
times every
30 seconds
UPS transfers
back to On Line
operation, or
when UPS is
turned off.
Low Battery Warning - UPS is
supplying battery power to the
load connected to the Battery
outlets and the battery is near
exhaustion
Power On LED -
Flashing
Rapid
beeping (1
second
intervals)
UPS transfers
back to On Line
operation, or
when UPS is
turned off.
Overload Shutdown - During
On Battery operation a battery
power supplied outlet overload
was detected.
Power On LED - OFF Constant tone UPS turned off
with the power
switch.
Sleep Mode - During On Battery
operation the battery power has
been completely exhausted and
the UPS is waiting for utility
power to return to normal.
Power On LED - OFF Short beeping
2 times every
4 seconds.
UPS transfers
back to On Line
operation, or
when UPS is
turned off.
Replace Battery - Battery needs
to be replaced.
Power On LED -
flashing 2 times per
second
Continuous
tone.
Unit is turned
OFF and then
ON and it passes
a subsequent
battery test. If it
cannot pass the
test, user should
contact APC for
service options.
When unit is
ON, this test
occurs
automatically
every 14 days.
Input
Power Cord
Circuit Breaker
(Press To Reset)
Battery Powered plus
Surge Protection
Power On/Off
Push Button
990-2438 Copyright © 2005 American Power Conversion. All rights reserved.
APC is a registered trademark of American Power Conversion.
All other trademarks are the property of their respective owner.
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Page 1 - Back-UPS ES 500

Connect EquipmentBack-UPS ES 500User’s Guide3 Battery Powered plus Surge ProtectionThese outlets are powered whenever the Back-UPS ES is switched

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