APC WONSITENBD-SY-15 Datasheet download pdf

Rev 10 10/12/2004

APC Global Service Selectorhttp://www.apc.com/support/service/ WONSITExxx-SY-xx

1-Year On-Site Service APC Matrix

, Symmetra

and Symmetra

- The right people, the right place, the right time

This service provides APC authorized service personnel at the customer’s location within a specified

period of time. This service offering includes parts, internal batteries (if applicable), labor and travel. The

On-Site Service from APC is available in four different configurations that allow the customer to determine

how quickly APC should arrive on site for an unscheduled visit or emergency situation:

• 1-Year 4 Hour Response On-Site Service

o For mission critical environments that require immediate response to service needs.

Provides authorized personnel on site within 4 hours from the time that APC Technical

Support deems an on site visit is necessary. This response level includes nights,

weekends and holidays

• 1-Year Next Day On-Site Service

o If deemed necessary, APC will provide authorized personnel on site next day, including

weekends and holidays

• 1-Year Next Business Day On-Site Service

o If deemed necessary, APC will provide authorized personnel on site next business day.

Next business day is defined as Monday through Friday, 9am to 5pm – excluding

holidays

• 1-Year On-Site Service with Best Endeavor Response

o If deemed necessary, APC will provide authorized personnel on site on a best endeavor

response basis during normal business hours

Benefits to Customer:

• Frees customer resources to concentrate on core business objectives

• Varying levels of response time to meet customer’s needs

• Security for quick response in an emergency situation

Important Points:

• 4 Hour and Next Day response option not available in all regions. Please consult your local AGS

representative for availability.

• Must purchase one (1) On-Site Service agreement per UPS and per extended battery pack

• SmartCell, SYBATT, SYMIM, SYRIM as extra modules are covered by UPS or Power Array

agreement

• The On-Site Service must be purchased before expiration of unit factory warranty or current APC

service program

APC WONSITENBD-SY-15 Datasheet