APC WUPG4HR-AX-00 Datasheet

Browse online or download Datasheet for Warranty & support extensions APC WUPG4HR-AX-00. APC 1 Year 4HR On-Site Service Response Upgrade User Manual

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Rev 0 4/13/2005
APC Global Service Selectorhttp://www.apc.com/support/service/ WONSITENBD-AX-60
WUPGND-AX-00, WUPG4HR-AX-00
- The right people, the right place, the right time
This service provides APC authorized service personnel at the customer’s location within a specified
period of time. Parts, replacement battery, labor and travel are all included in this On-Site Service
agreement. The On-Site Service from APC is available in four different configurations that allow the
customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency
situation:
1-Year Next Business Day On-Site Service
o If deemed necessary, APC will provide authorized personnel on site next business day or
sooner. Next business day is defined as Monday through Friday, 9am to 5pm
excluding holidays
On Site Response Upgrade
o Next Day On-Site Service
§ If deemed necessary, APC will provide authorized personnel on site next day,
including weekends and holidays
o 4 Hour Response On-Site Service
§ For mission critical environments that require immediate response to service
needs. Provides authorized personnel on site within 4 hours from the time that
APC Technical Support deems an on site visit is necessary. This response level
includes nights, weekends and holidays
Benefits to Customer:
Frees customer resources to concentrate on core business objectives
Varying levels of response time to meet customer’s needs
Security for quick response in an emergency situation
Important Points:
IMPORTANT: Can only be purchased if an APC Start-Up Service is performed.
Preventive Maintenance Service must be purchased in conjunction with on site contract.
If warranty or entitlement coverage lapses, an Preventive Maintenance visit must be performed
before a service entitlement can be reinstated.
Service does not cover failures due to improper Start-Up, improper operation or use of
equipment, lack of maintenance, alterations to original design or a change in location or operating
use
Multiple services can be purchased up front for multiple year coverage
Can be purchased to provide up to a maximum of 10 years coverage (including coverage under
factory warranty)
Unit must be kept in an environment that adheres to manufacturer specifications
The On-Site Service agreement must be purchased before expiration of unit factory warranty
On-Site Service not available in all locations. Please consult with your local AGS office for
coverage in your area
LIMITATIONS TO COVERAGE:
o Service does not include scheduled Preventive Maintenance Visits
o Does not cover failures due to improper operation or use of the equipment, lack of
maintenance, failures related to chilled water supply, piping or modifications
o Programming and adjustments related to security features
On-Site Service High-Density Cooling Enclosure
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Rev 0 4/13/2005

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