Apc BACK-UPS BR650CI User Manual download pdf (Page 2)

Troubleshooting

Use the table below to solve minor Back-UPS installation or operation problems. Consult APC Online Technical Support or call APC Technical Support for assistance with problems that

cannot be resolved using the table below:

Problem Solution

Specifications

Input Voltage 230 VAC nominal

Frequency

50 or 60 Hz

±3 Hz, 50Hz factory default value

Brownout Transfer

160 ±8% VAC, typical

Over-voltage Transfer 280 VAC, typical

Output UPS Capacity (total) 650 VA / 390 W

Voltage On Battery 230 Vac rms

(step-approximated sine wave)

Frequency - On Battery

50 Hz

±1 Hz

Transfer Time 50 Hz: 6ms typical, 10ms maximum

60 Hz: 5ms typical, 8ms maximum

Protection and Filter AC Surge Protection Full time, 440 joules

AC Input Resettable circuit breaker

Battery Type (maintenance-free) 12V, 28 Watts

Average Life 2 - 5 years depending on the number of discharge

cycles and environmental temperature

Typical Recharge Time 24 Hours

Physical Net Weight 6.7 kg

Dimensions (H x W x D) 12.3 cm (H) x 30.0 cm (W) x 20.4 cm (D)

Operating Temperature

C to 40

C (32

F to 104

Storage Temperature

-15

C to 45

C (5

F to 113

Operating Relative Humidity 0 to 95% non-condensing

Operating Elevation 0 to 3000 m (0 to 10,000 ft)

Warranty

The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the

original unit with a factory reconditioned unit. Customers who must have the original unit back due to

assigned asset tags and set depreciation schedules must declare such a need at first contact with APC

Technical Support. APC will ship the replacement unit once the defective unit is received by the repair

department or cross-ship upon the provision of a valid credit card number. The customer pays for

shipping to APC, and APC pays ground freight transportation costs back to the customer.

Please DO NOT RETURN Back-UPS to the place of purchase under any circumstances.

1. Consult the Troubleshooting section to eliminate common problems.

2. If you still have problems or questions, please contact APC via the internet or at one of the phone

numbers listed below.

3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial number

(on bottom of unit).

4. Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative.

If this is not successful, the representative will issue a Return Material Authorization Number (RMA#)

and a shipping address.

5. Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical

Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam

beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package

for full value is recommended).

6. Write the RMA# on the outside of the package.

7. Return the unit by insured carrier to the address given to you by APC Technical Support.

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid

credit card required). For Back-UPS 650, order APCRBC106 as directed by APC Technical Support.

Item

APC Contact Information

APC Europe 353 91 702000

APC Asia Pacific 61 2 9955 9366

Mexico 292 0253 / 292 0255

Brazil 0800 555 272

Worldwide 1.401.789.5735

Internet http://www.apc.com

Technical Support http://www.apc.com/support

Type

Specifications

Problem

Probable Cause

Solution

Back-UPS will not turn on.

No power at the Surge Protection Only

outlets.

Connected equipment loses power.

The Power On indicator is lit, and the unit is

beeping four times every 30 seconds, or it is

emittng a constant tone.

The Power On indicator flashes once per

second, and the Back-UPS beeps once per

second at the same time.

Circuit Breaker has tripped.

Battery is disconnected, or utility power is not available at

the wall outlet.

Surge Protection Only outlets are overloaded.

Utility power not available at the wall outlet.

The Back-UPS is overloaded.

The Back-UPS has exhausted its available battery power.

The equipment connected to the Back-UPS does not

accept the step-approximated sine waveform from the unit.

The Back-UPS may require service.

The unit is using battery.

Battery capacity is low (there is about 2 minutes of use

remaining).

Reduce the amount of equipment plugged into the “Battery Backup + Surge

Protection” outlets. Reset the circuit breaker by pushing it back in.

Ensure the fuse or circuit breaker for the wall outlet is okay, and the wall switch

controlling the wall outlet (if any) is in the ON position.

Reduce the number of devices plugged into Surge Protection Only outlets.

Ensure the fuse or circuit breaker for the outlet is not tripped, and the wall switch that

controls the outlet is ON.

Ensure the equipment you want to stay powered during a power failure is plugged

into the Battery + Surge Protection” outlets, and NOT the Surge Protection Only

outlets.

Ensure the equipment plugged into the outlets of the unit are not overloading the

capacity of the unit. Try disconnecting some of the equipment one device at a time,

and see if the problem continues.

The unit can only operate on battery power for a limited amount of time. The unit will

eventually turn off when the available battery power has been used. Allow the unit to

recharge for 24 hours before continuing to use the unit.

The output waveform is designed for computers and computer-related equipment. It

is not designed for use with motor-type equipment.

Contact APC Technical Support for further troubleshooting.

The unit is operating normally and using battery power. Once On Battery, you should

save your current work, power down your equipment, and turn the unit OFF. Once

normal power is restored, you may turn the unit back ON, and power your equipment.

The unit is about to shut down due to a low battery charge condition! When the unit

beeps once every second, the battery has about 2 minutes of power remaining.

Immediately power down your computer ,and turn the unit OFF. When power returns

to normal, the unit will recharge the battery.

Allow the unit to charge by leaving it plugged in, and switched on for 24 hours.

As a battery ages, the amount of runtime available will decrease. Batteries also age

prematurely if the unit is placed near excessive heat. If the battery will not charge, the

Back-UPS is no longer operable, and the battery must be replaced.

Service

Safety

This section contains important instructions that should be followed during Back-UPS

installation and maintenance. The instructions are intended for APC customers who setup,

install, relocate, or maintain APC equipment.

This equipment is intended for installation in a temperature-controlled indoor area (see

Specifications for exact temperature range), free of conductive contaminants.

Electrical Safety

To reduce the risk of fire, connect only to a circuit provided with 20-amp

maximum branch circuit overturned protection.

CAUTION! De-energizing Safety

The Back-UPS has an internal energy source (the battery); the output may be

energized when the unit is not connected to an AC power outlet.

To de-energize pluggable equipment: switch the unit off. Disconnect the unit

from utility power. Next, disconnect the equipment from the unit.

The unit includes a protective earth conductor that carries the leakage current

from the connected devices. Total leakage current must not exceed 3.5 mA.

Use of the unit in life support applications where failure of the unit can

reasonably be expected to cause the failure of the life support equipment or to

significantly affect its safety or effectiveness is not recommended.

WARNING! Battery Safety

• This unit contains no user-serviceable parts. This equipment contains

potentially hazardous voltages. Do not attempt to disassemble the unit.

Repairs are only performed by factory trained service personnel.

• Do not dispose of batteries in a fire. The batteries may explode.

• Do not open or mutilate batteries. They contain an electrolyte which is

toxic and harmful to the skin and eyes.

Batteries must be recycled. Deliver the entire Back-

UPS to an appropriate recycling facility, or ship it to APC

in the original packaging.

Inadequate runtime.

The battery is not fully charged.

Battery is near the end of useful life.

Allow the unit to charge by leaving it plugged in, and switched on for 24 hours.

As a battery ages, the amount of runtime available will decrease. Batteries also age

prematurely if the unit is placed near excessive heat. If the battery will not charge, the

Back-UPS is no longer operable, and the battery must be replaced.

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