32 User Guide APC BC300 Series 40kW 208/450/480V UPS
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9.2.2 Preventive Maintenance Visit
Provides a single visit to examine the status and health of the APC system, to ensure proper
operation over time. A visual and electronic inspection is performed to ensure that the system
is performing to all defined technical and environmental specifications. The service is
performed during normal business hours.
9.2.3 On-Site Service
Provides 1-year On-Site Repair Service on APC equipment and 7x24 Telephone Technical
Support. Response time differs by contracts. Based on availability the following contracts are
offered: best endeavour, next business day, next day and 4-hours. Parts, internal batteries (if
applicable), labor and travel are included.
9.2.4 Remote Monitoring Service
Provides 7x24 remote monitoring of your APC hardware via APC’s Network Operation Center.
Remote Monitoring Service is included for free during the first six months.
9.2.5 External Battery Installation Service
This service provides APC authorized personnel to install external batteries into racks or
cabinets. APC will energize and check functionality of the battery system in all modes, to
ensure compliance with Manufacturers technical specifications. Does not include wiring or
cabling. Performed during normal business hours
9.2.6 External Battery Start-up
Provides an APC authorized engineer to perform Start-Up of external standard APC battery
solutions for 208V/480V systems or DC systems. The engineer will energize and check the
functionality of the battery system in all modes to ensure compliance with manufacturers
technical specifications. The External Battery Start-Up will be performed in conjunction with
the Start Up of the UPS/power system.
9.2.7 External Battery Preventive Maintenance Visit
This service provides external battery inspection and testing to ensure proper operation over
time. Performed whenever the customer requires to schedule the visit - including weekends &
holidays.
9.2.8 External Battery On-Site Service
Provides a 1-year maintenance contract on external battery solutions, to ensure optimum
battery lifetime and performance. This service includes: 1-Year On-Site repair on APC
approved external batteries, including spare parts, labor and travel expenses. The External
Battery On-Site Service response time is equivalent to the response time of the APC hardware
On-Site Service contract.
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