APC Back UPS 500 VA User Manual download pdf (Page 6)

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.

Computer, monitor or external disk/

CD-ROM drive is plugged into a

Surge Only outlet.

Check the battery connections

Move computer, monitor, or external drive power cord plug to the

Battery Backup outlets.

Back-UPS operates on battery although normal utility voltage exists

Back-UPS circuit breaker “tripped”.

The wall outlet that the Back-UPS is

connected to does not supply utility

power to the unit.

Disconnect non-essential equipment from the

Back-UPS. Reset the circuit breaker (located

on the rear panel of the Back-UPS) by push-

ing the circuit breaker button fully inward

until it catches.

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.

Back-UPS battery is weak due to

recent outage and has not had time

to recharge.

Battery requires replacement.

Unplug non-essential Battery Backup connected equipment, such as

printers and plug them into Surge Only outlets.

Note: Devices that have motors or dimmer switches (laser printers,

heaters, fans, lamps, and vacuum cleaners, for example) should not be

connected to the Battery Backup outlets.

Charge the battery. The battery charges whenever the Back-UPS is

connected to a wall outlet. Typically, eight hours of charging time are

needed to fully charge the battery from total discharge. Back-UPS

run-time is reduced until the battery is fully charged.

Replace battery (see Order Replacement Battery). Batteries typically

last 3-6 years, shorter if subjected to frequent power outages or ele-

vated temperatures.

A red indicator is lit

Battery is not connected properly.

The Overload indicator is lit if

equipment connected to the Battery

Backup outlets is drawing more

power than the Back-UPS can pro-

vide.

Battery requires replacement.

Check the battery connections.

Move one or more equipment power plugs to the Surge Only outlets.

The battery should be replaced within two weeks (see "Order

Replacement Battery"). Failure to replace the battery will result in

reduced run-time during a power outage.

Connect the Back-UPS to another wall outlet or have a qualified

electrician check the building wiring.

Red indicators are flashing

Back-UPS failure. Call APC for service.

Service

1. Consult the Troubleshooting section to eliminate common problems.

2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and

determine if the problem still exists.

3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer

service.

• Record the model number of the UPS, the serial number, and the date purchased. Be prepared to

troubleshoot the problem over the telephone with a technician. If this is not successful, the

technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping

address.

• If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service

about obtaining a new set. Pack the UPS properly to avoid damage in transit.

5. Write the RMA# on the outside of the package.

6. Return the UPS by insured, prepaid carrier to the address provided by customer service.

Note: If the UPS requires service, do not return it to the dealer. The following steps should

be taken:

Note: Never use Styrofoam

beads for packaging. Damage sustained in transit is

not covered under warranty (insuring the package for full value is recommended).

Warranty

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace

the original unit with a factory reconditioned unit. Customers who must have the original unit back due

to assigned asset tags and set depreciation schedules must declare such a need at first contact with an

APC Technical Support representative. APC will ship the replacement unit once the defective unit has

been received by the repair department, or cross ship upon the receipt of a valid credit card number. The

customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the

replacement to the customer.

Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on

Internal battery not connected. Check the battery connections.

Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line

Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using

this document:

Possible Cause Procedure

Back-UPS will not switch on

Back-UPS not connected to an AC

power source.

Back-UPS circuit breaker “tripped”.

Very low or no utility voltage.

Portable generator being used to

provide input voltage.

Check that the Back-UPS power plug is

securely connected to the wall outlet.

Disconnect non-essential equipment from the

Back-UPS. Reset the circuit breaker (located

on the rear panel of the Back-UPS) by push-

ing the circuit breaker button fully inward

until it catches. If the circuit breaker resets,

switch the Back-UPS on and reconnect the

equipment one-at-a-time. If the circuit

breaker trips again, it is likely that one of the

connected devices is causing the overload.

Check the wall outlet that supplies power to

the Back-UPS using a table lamp. If the lamp

bulb is very dim, have the utility voltage

checked by a qualified electrician.

Set the Transfer Voltage and Sensitivity

setting to Low (see Transfer Voltage and

Sensitivity Adjustment). By setting the Back-

UPS to Low sensitivity, it can accept a wider

range of input voltage.

Specifications

Input Voltage (on line)

Frequency Limits (on line)

On Battery Waveshape

Maximum Load

Typical Recharge Time

Operating Temperature

Storage Temperature

Operating and Storage

Relative Humidity

Size (H x W x D)

Weight

Shipping Weight

EMI Classification

On Battery Run-Time

Back-UPS Storage

Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in

a cool, dry location. During storage, recharge the battery in accordance with the following table:

Please contact APC Technical Support to troubleshoot the unit before returning it to APC.

Storage Temperature Recharge Frequency Charging Duration

-5

to 30

C (23

to 86

to 45

C (86

to 113

Every 6 months

Every 3 months

8 hours

123

456

789

180 - 266 Vac (default setting)

47 - 63 Hz (auto-sensing)

Stepped Sine Wave

350 VA - 210 W 500 VA - 300 W 650 VA - 400 W

8 Hours

to 40

C (32

to 104

-15

to 45

C (5

to 113

5 to 95% non-condensing

16.5 x 9.2 x 28.5 cm (6.5 x 3.6 x 11.2 inches)

350 VA - 5.7 kg (12.5 lb) 500 VA - 5.9 kg (12.9 lb)

650 VA - 6.2 kg (13.6 lb.)

350 VA - 6.8 kg (14.9 lb) 500 VA - 7.0 kg (15.3 lb)

650 VA - 7.3 kg (16.1 lb.)

EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III)

350 VA - 13.2 minutes (typical) - computer and

17" (43.2 cm) monitor.

500 VA - 10.8 minutes (typical) - computer and

21" (53.3 cm) monitor.

650 VA - 17 minutes (typical) - computer and

21" (53.3 cm) monitor.

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APC Back UPS 500 VA User Manual Page 6

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