Apc Smart-UPS VT User Manual download pdf (Page 31)

990-2282A-001 Smart-UPS® VT 10-40 kVA 400V, 208V, 200V – Operation 25

Maintenance

Parts Replacement

How to determine if you need a replacement part

To determine if you need a replacement part, contact APC Customer Support and follow the procedure

below so that the APC Customer Support representative can assist you promptly.

1. In the event of a module failure the display interface may show additional “fault list” screens. Press

any key to scroll through these fault lists, record the information, an provide it to the representative.

2. Write down the serial number of the unit so that you will have it easily accessible when you contact

APC Customer Support.

3. If possible call APC Customer Support from a telephone that is within reach of the UPS display

interface so that you can gather and report additional information to the representative.

4. Be prepared to provide at detailed description of the problem. A representative will help you solve

the problem over the telephone, if possible, or will assign a return material authorization (RMA)

number to you. If a module is returned to APC, this RMA number must be clearly printed on the

outside of the package.

5. If the unit is within the warranty period, repairs or replacements will be performed free of charge. If

it is not within the warranty period, there will be a charge.

6. If the unit is covered by an APC Service Contract, have the contract available to provide

information to the representative.

How to return parts to APC

Call APC Customer support to obtain an RMA number.

To return a failed module to APC, pack the module in the original shipping materials, and return it by

insured, prepaid carrier. The APC Customer Support representative will provide the destination address.

If you no longer have the original shipping materials, ask the representative about obtaining a new set.

Pack the module properly to avoid damage in transit. Never use styrofoam beads or other loose packaging

materials when shipping a module. The module may settle in transit and become damaged. Enclose a

letter in the package with your name, RMA number, address, a copy of the sales receipt, description of

the problem, a phone number, and a check as payment (if necessary).

Warning

Read Safety Sheet 990-2822 prior to replacing parts (available in the

Documentation Storage Area).

Note

Damages sustained in transit are not covered under warranty.

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Apc Smart-UPS VT User Manual Page 31