APC Back-UPS 400 User's Guide download pdf (Page 2)

Troubleshooting

Use the table below to solve minor Back-UPS ES installation or operation problems. Consult Schneider Electric IT (SEIT) Online

Technical Support or call SEIT Technical Support for assistance with problems that cannot be resolved using the table below:

Problem

Specifications

Warranty

Service

Input Voltage 230 Vrms Nominal

Frequency 50 - 60 Hz (auto sensing)

Brownout Transfer 180 Vrms, typical

Over-voltage Transfer 266 Vrms, typical

Output Voltage On Battery 230 Vac rms +/- 8%

Total Amperage (8 outlets) 10 Amps (including UPS output)

UPS Capacity (4 outlets) 400VA/240W 550VA/330W 700VA/405W

Frequency - On Battery 50/60 Hz +/-1 Hz

Transfer Time 6 ms typical, 10 ms maximum

Protection and Filter AC Surge Protection Full time, 310 joules

Phone/fax/DSL Surge

Protection

Single line (2-wire)

Network Surge Protection 10/100Base-T Ethernet

EMI/RFI Filter Full time

AC Input Resettable circuit breaker

Battery Type Sealed, maintenance-free lead acid

Average Life 3 - 5 years depending on the number of discharge

cycles and environmental temperature

Physical Net Weight 5.4kg 6.4kg 6.8kg

Dimensions (H x W x D) 285 x 230 x 86 mm

(11.18” x 9.05” x 3.3 in.)

Operating Temperature

C to 40

C (32

F to 104

Storage Temperature

-15

C to 45

C (5

F to 113

Operating Relative Humidity 0 to 95% non-condensing

Operating Elevation 0 to 3000 m (0 to 10,000 ft)

Safety/Regulatory Safety Approvals CE, Nemko-GS, PCBC, GOST, IEC62040-1-1,

IEC60884, IEC61643-1

EMC Compliance EN50091-2, EN55022 Class B

Schneider Electric IT (SEIT) warrants its products to be free from defects in materials

and workmanship for a period of two years from the date of purchase. SEIT under this

warranty is limited to repairing or replacing, at its sole discretion, any such defective

products. This warranty does not apply to equipment that has been damaged by

accident, negligence, or misapplication or has been altered or modified in any way.

Repair or replacement of a defective product or part thereof does not extend the

original warranty period. Any parts furnished under this warranty may be new or

factory-remanufactured.

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common

problems.

2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support

through the APC by Schneider Electric Web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The

model and serial numbers are located on the rear panel of the unit and are

available through the LCD display on select models.

b. Call SEIT Customer Support and a technician will attempt to solve the

problem over the phone. If this is not possible, the technician will issue a

Returned Material Authorization Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC

by Schneider Electric Web site for country specific instructions.

3. Pack the unit in the original packaging whenever possible to avoid damage in

transit. Never use foam beads for packaging. Damage sustained in transit is not

covered under warranty.

4. Always DISCONNECT THE UPS BATTERIES before shipping. The United

States Department of Transportation (DOT), and the International Air

Transport Association (IATA) regulations require that UPS batteries be

disconnected before shipping. The internal batteries may remain in the UPS.

5. Write the RMA# provided by Customer Support on the outside of the package.

6. Return the unit by insured, pre-paid carrier to the address provided by Customer

Support.

Order Replacement Battery

Replace with an APC by Schneider Electric qualified battery. Replacement batteries

can be ordered from www.apc.com (valid credit card required). For Back-UPS ES 400,

order APCRBC106 as directed by SEIT Technical Support. For Back-UPS ES 550,

order RBC2. For Back-UPS ES 700, order RBC17.

Item Specification BE400 BE550 BE700

165 mm

(6.50 in.)

Wall Mounting Template

Wall Mount of UPS

APC by Schneider Electric IT

Customer Support Worldwide

For country specific customer support, go to the APC by Schneider Electric Web site,

www.apc.com.

Solution

Back-UPS ES will not turn on.

No power available at the Surge Protection

Only outlets.

Connected equipment loses power.

The Power On indicator is lit and the Back-

UPS ES is beeping four times every 30

seconds.

The Power On indicator flashes once per

second and the Back-UPS ES beeps once per

second at the same time.

Inadequate runtime.

Connect the battery (see Connect Battery) and ensure power is available at the wall

outlet.

Reduce the amount of equipment plugged into Surge Protection Only outlets.

Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch

controlling the outlet (if any) is in the ON position.

Ensure the equipment you want to stay powered during a power failure is plugged

into the Battery Backup/Surge Protection outlets and NOT the Surge Protection Only

outlets.

Make sure the equipment plugged into the Battery Backup/Surge Protection outlets

of the unit are not overloading the capacity of the unit. Try removing some of the

equipment and see if the problem continues.

The Back-UPS ES is operating normally.

The Back-UPS ES can only operate on battery power for a limited amount of time.

The unit will eventually turn off when the available battery power has been used.

Allow the unit to recharge for 16 hours before continuing use of the unit.

The output waveform is designed for computers and computer-related equipment. It

is not designed for use with motor-type equipment.

Contact SEIT Technical Support for further troubleshooting.

The Back-UPS ES is operating normally and using battery power. Once On Battery,

you should save your current work, power down your equipment, and turn the unit

OFF. Once normal power is restored, you may turn the unit back ON and power your

equipment.

The Back-UPS ES is about to shut off due to a low battery charge condition! When

the unit beeps once every second, the battery has about 2 minutes of power

remaining. Immediately power down your computer and turn the unit OFF. When

normal power returns, the unit will recharge the battery.

Allow the unit to charge by leaving it plugged into the wall for at least 16 hours.

As a battery ages, the amount of runtime available will decrease. You can replace

the battery by ordering one at www.apc.com. Batteries also age prematurely if the

Back-UPS ES is placed near excessive heat.

The U

PS can be mounted vertically or horizontally to a wall surface. Use the template below to

position the mounting fasteners (not supplied). Wall mount the UPS as follows;

1. Hold this page against the wall in the desired mounting location.

2. Use thumbtacks or tape to hold this page in place against the wall. Use a sharp nail or pin to

puncture the center of each template circle to mark the wall.

3. Install the mounting fasteners at the marked locations. Leave the head of both fasteners 8

mm (5/16) out from the face of the wall. The fasteners must be able to support 6.8 Kg.

4. Mount the UPS by positioning the key-hole slots over the mounting fasteners heads. For

vertical mounting, slide the UPS down into place. For horizontal mounting, turn it slightly

counterclockwise until it is securly in place.

Battery is disconnected or AC power is not available at the

wall outlet.

Surge Protection Only outlets have been overloaded.

AC power not available at the wall outlet.

Equipment is connected to the Surge Protection Only

outlets.

The Back-UPS ES is overloaded.

PowerChute Personal Edition software has performed a

shutdown due to a power failure.

The Back-UPS ES has exhausted its available battery

power.

Connected equipment does not accept the step-

approximated sine waveform of the Back-UPS ES.

The Back-UPS ES may require service.

The Back-UPS ES is using battery.

Battery capacity is low (about 2 minutes of use remaining).

The battery is not fully charged.

Battery is near the end of useful life.

1 2

Back-UPS ES 400/550/700 1
Solution 2

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APC Back-UPS 400 User's Guide Page 2

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