APC Smart-UPS UXI SRC1000 User Manual download pdf (Page 23)

User Manual Smart-UPS RC UXI/UXICH 1000/2000/3000 VA 220/230/240 Vac Tower/Rack-Mount 4U 23

Service

If the UPS requires service do not return it to the dealer. Follow these steps:

1. Review the problems discussed in Troubleshooting in this manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.

a. Note the model number of the UPS, the serial number located on the rear side of the unit,

and the date purchased. If you call APC Customer Support, a technician will ask you to

describe the problem and attempt to solve it over the phone. If this is not possible, the

technician will issue a Returned Material Authorization Number (RMA#).

b. If the UPS is under warranty, repairs are free.

c. Procedures for servicing or returning products may vary internationally. Refer to the APC

Web site for country specific instructions.

3. Pack the UPS in its original packaging. If this is not available, refer to www.apc.com for information about

obtaining a new set.

a. Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for

packaging. Damage sustained in transit is not covered under warranty.

b. Always DISCONNECT THE UPS BATTERY before shipping in compliance with U.S.

Department of Transportation (DOT) and IATA regulations. The battery may remain in

the UPS.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.

Contact Information

APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways:

• Refer to the APC Web site to access documents in the APC Knowledge Base and to submit

customer support requests.

– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of which provides customer

support information.

– www.apc.com

Global support searching APC Knowledge Base and using e-support.

• Contact an APC Customer Support center by telephone or e-mail.

Local, country-specific centers:

go to www.apc.com for information.

Contact the APC representative or other distributor from whom you purchased your APC product for

information on how to obtain local customer support.

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APC Smart-UPS UXI SRC1000 User Manual Page 23