APC AFX Series User Manual download pdf (Page 22)

Fast and Easy

You can shop online anytime, day or night, at the APC Online Store. Visit solu-

tions.apc.com to buy all the availability solutions you need from one trusted

vendor.

If you prefer to order by phone, or if you have questions, just call 1-888-289-

APCC, ext. 3320. Our knowledgeable sales representatives are available to help

you, Monday through Friday, 8 A.M. to 8 P.M., eastern standard time.

No Guesswork

APC provides you with all the information you need to make the right buying

decision. Just look for our detailed, easy-to-use online product selectors to help

you determine the best solution for you. If you require additional help, or have

further questions, just call one of our highly trained sales representatives, who

can be reached by phone at 1-888-289-APCC ext.3320.

Equipment Protection Policy

For as long as you own the product, if your properly connected equipment is

ever damaged by an AC surge, including surges due to lightning, APC will

replace your product and at our option repair or reimburse the fair market

value of the connected equipment for up to $100,000 (value in the US and

Canada only). See product for dollar amount pledged and policy for terms

and conditions.

Comprehensive Product Warranties

APC products are backed by comprehensive warranties and policies to afford

basic peace of mind right out of the box. Most APC products ship in the United

States and Canada with a standard two-year comprehensive warranty.

Depending on your location or product you may instead have a one- or three-

year warranty. For more information, please consult your accompanying prod-

uct documentation. Extended warranties are also available for select products.

Online Product Support

Staying informed and getting answers to your questions is easy with APC’s

online Knowledge Base database. The Knowledge Base contains valuable

information gathered from APC Engineers, Product Managers, and customers

like you, and is regularly updated by the APC Customer Solutions Team.

If you can’t find what you are looking for in the Knowledge Base, you can sub-

mit your question directly to the APC Customer Solutions Team, and then track

the status of your questions. Or for immediate assistance, chat online with an

APC Technical Support Representative, Monday through Friday, 8 A.M. to 8

P.M., eastern standard time.

This is an important document that affects

your rights and obligations. It also includes

exclusions and limitations that apply to you.

The terms and conditions may be subject to

change by seller without notice although

changes will not affect contracts that have

already come into existence. You will be

asked to approve the complete site terms and

conditions every time before you place an

order to purchase.

APPLICABILITY

Your order shall be the offer to purchase.

Seller reserves the right to refuse to accept

orders and all products and services are sub-

ject to availability. Any order containing an

item that sells completely out of stock will be

cancelled. Seller shall accept orders by con-

firming the order in writing, or delivering or

invoicing any of the products or commencing

provision of the services. Seller shall not be

deemed to have accepted any such order until

such confirmation, invoicing, delivery or pro-

vision. The seller has the right to decline or

cancel any purchase order containing erro-

neous prices. On acceptance of an order a

contract will be made between seller and cus-

tomer. The invoice the customer will receive

will cross-refer the customer's order number

and will indicate where payment is to be

made.

For the purposes of these terms & conditions

the call center is that call center operated by

APC and contactable on telephone numbers:

North America - (888)WWW-APCC, (1-888-

999-2722) 8AM-8PM EST. If orders are placed

with the call center then binding legal obliga-

tions may be created upon acceptance of your

oral orders. Seller's acceptance of your orders

will be confirmed electronically or sent by

mail. Legal acceptance of your order is effec-

tive at the time of seller's sending or posting

of the acceptance mail.

If there is a revision or cessation of a product

that is the subject of a contract then seller

may ship products with the functionality of

the products ordered but there will be differ-

ences in what is shipped to what has been

ordered. Where functionality cannot be

matched with the ordered products seller will

advise customer either of a suitable alterna-

tive that may be supplied or of a cancellation

of the contract (or at seller's discretion the

part that refers to the product in question).

Subject to the return policy below, upon such

cancellation seller shall make a full refund to

customer of the payments received for the rel-

evant cancelled products and neither party

shall have any further liability to the other for

the same.

PRICE AND PAYMENT

The price of the products and services is stat-

ed in the Web site or in the order accepted by

seller. Shipping charges are identified sepa-

rately to the price of the products and servic-

es. Prices are quoted in US dollars and are

subject to change without notice. Price

changes do not affect contracts created after

acceptance of customer orders. Prices exclude

shipping, handling, and taxes unless other-

wise noted. Customer is responsible for ship-

ping charges, VAT and other sales taxes as

specified in the contract. Orders shipped to

the following US states will be charged

sale/use tax: CA, CO, CT, FL, GA, IL, LA, MA,

MD, MI, MN, NC, NJ, NY, OH, OK, PA, RI, TN,

TX, VA, VT, and WA. We accept VISA,

MasterCard, American Express and Discover-

Novus credit cards for payment. Payment in

US dollars ($US) is the only acceptable form

of payment.

DELIVERY

Products and services will be delivered to

agreed locations for the charge set out in the

contract. Seller shall be responsible for the

insurance and care of products and services

up to the point of delivery. Once delivery has

occurred then the products and services are

customer's responsibility and customer should

insure the same in accordance with prudent

business practices.

Times for delivery are targets only

and seller shall not be responsible for late

delivery. APC does not ship partial orders. This

means that if you've ordered items that are

indicated as being temporarily OUT OF

STOCK along with ones that are IN STOCK,

we will not ship until the backorder can be

filled.

RETURNS

NON-WARRANTY RETURNS. APC accepts

non-warranty returns of all items except for

opened software products under the follow-

ing circumstances:

APC will accept returns within 30 days from

the day the order is shipped. Only returns

with a Credit Material Authorization "CMA"

number will be accepted. A 15% restocking

fee will be applied to all returns. To obtain a

CMA number you must speak with an APC

representative at (888)WWW-APCC, (1-888-

999-2722) from 8AM-8PM EST. Shipping and

handling charges are not refundable. No

returns will be accepted after 30 days.

Please note that we can process refunds only

for items purchased directly from APC’s facto-

ry store, demo store, personal page stores,

and any other store that is available

in North America at

http://commerce.apcc.com.

RECEIVE A REFUND. Once the return

is received, please allow 7-10 business days

for the credit to appear on your account. The

credit will be issued to the credit card used for

the purchase minus any collection fees or

restocking fees if applicable.

WINTER / SPRING 2005 SOLUTIONS.APC.COM 4140 SOLUTIONS.APC.COM WINTER / SPRING 2005

Terms and conditions

THESE TERMS AND CONDITIONS ARE INCLUDED WITHIN ALL CON-

TRACTS FOR PRODUCTS AND SERVICES PURCHASED FROM THE AMER-

ICAN POWER CONVERSION (APC) WEB SITE OR THROUGH THE APC

ONLINE STORE AND THE APC CALL CENTER.

Why Buy From APC?

APC has received more than100 awards

in 2004 alone. Join the over 15 million

satisfied customers who rely on APC’s

Legendary Reliability.

™

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APC AFX Series User Manual Page 22

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