APC KVM 2G User Manual download pdf (Page 128)

KVM Switch KVM2132P, KVM2116P, KVM1116P User Manual 116

Virtual Media

Web Browser

The WinClient ActiveX Viewer and the WinClient AP

Problem Resolution

Virtual Media doesn't work. The remote server's mainboard does not support USB. If there is a newer

firmware and BIOS version for the remote server's mainboard - one that

supports USB - get it from the manufacturer and upgrade the server's

mainboard firmware and BIOS.

There is no Virtual Media icon on my Control

Panel.

1. Virtual Media only supports devices connected with KVM-USBVM,

KVM-USBVMCAC, KVM-PS2VMKA7175 or KA7176 KVM Adapter

Cable Server Modules.

2. You must be have Administrator privileges on your client computer.

(This is a Windows limitation.)

I can't boot my remote server from my Virtual

Media drive.

Your remote server's BIOS doesn't support booting from a USB drive.

Get the latest firmware and BIOS version for your mainboard from the

manufacturer and upgrade your mainboard BIOS.

If I connect a USB floppy drive to a remote

server, it can boot the remote server. But, if I

map it to the remote server as a Virtual Media

drive, it cannot boot the remote server.

USB floppy drives have two types of format: UFI and CBI. Both can be

used for OS level virtual media functions, but currently only UFI is

supported for BIOS level (such as boot) functions.

I cannot mount a Folder as a Virtual Media

device.

If the actual Folder is formatted with the FAT16 file system, it cannot be

mounted if its size exceeds 2GB.

Problem Resolution

After upgrading the firmware, after logging in

with my web browser, the switch appears to

still be using the old firmware version.

The switch is using the new firmware version but the browser is

displaying a page that is stored in its cache. Log out and clear your

browser's cache.

• IE: Tools > Internet Options > Temporary Internet Files > Delete Files

• Firefox: Tools > Clear Private Data

Firefox only opens the Java Applet Viewer. It

doesn't open the WinClient ActiveX Viewer.

The WinClient ActiveX Viewer requires ActiveX. Since Firefox doesn't

support ActiveX only the Java Applet Viewer is available.

Problem Resolution

My KVM switches don't show up in the

Server List window when I start the WinClient

AP program.

Only units whose Access Port settings for Program (see page 151) match

the number specified for Port in the Server area of this dialog box appear

in the Server List window. Make sure that your entry for Port matches the

entry you have specified for Program on the Device Management

Network page.

The WinClient ActiveX Viewer and the

WinClient AP won't connect to the KVM

switch.

DirectX 8.0 or higher must be installed on your client computer.

After upgrading the firmware, the WinClient

ActiveX Viewer or WinClient AP do not run.

The old version of your .ocx file was not deleted. You must delete the old

file. There are two methods to delete the file.

1. For the ActiveX Viewer: Open IE >Tools > Manage Add-ons. Delete

or disable all occurrences of WinClient.

2. For the WinClient AP: Open Explorer and search for WinClient.ocx.

Delete all occurrences.

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APC KVM 2G User Manual Page 128

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