APC NBRK0550 Installation Guide download pdf (Page 21)

NetBotz Wireless Temperature Sensor Installation Guide

Obtaining service

To obtain support for problems with your NetBotz Wireless Temperature

Sensor:

1. Note the serial number. The serial number is printed on the label on the

back of the device.

2. Contact Customer Support using the information on the back cover of

this manual. A technician will try to help you solve the problem by

phone.

3. If you must return the product, the technician will give you a return

material authorization (RMA) number. If the warranty expired, you will

be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained in

transit. Enclose a letter with your name, address, RMA number and

daytime phone number; a copy of the sales receipt; and a check as

payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the Customer

Support technician.

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APC NBRK0550 Installation Guide Page 21