Appendix A: Troubleshooting
Most major problems can be avoided by paying special attention
to the NOTES and WARNINGS distributed throughout this
document. Other common problems are discussed in this
appendix. For support not covered in this document contact
Windows 2000/Windows XP Issues
In Windows 2000 or Windows XP, you cannot use OmniPass
to create Windows users. You must first create the Windows
user, and you will need administrative privileges to do that.
Once the Windows user is created, you can add that user to
OmniPass using the same username and password.
Cannot add Windows users to OmniPass
If you experience difficulties adding a Windows user to
OmniPass, you may need to adjust your local security settings.
You can do this by going to Start, Control Panel, Administrative
Tools, and Local Security Settings. Expand Local Policies, expand
Security Options, and double-click Network Access: Sharing and
Security Model for Local Accounts. The correct setting should be
Classic - Local Users Authenticate as Themselves.
Cannot add a User with a Blank Password to
OmniPass
If you experience difficulties adding a user with a blank password
to OmniPass, you may need to adjust your local security
settings. First attempt the procedure explained in the Cannot
add Windows user to OmniPass section. If the difficulties
persist, then try the following procedure.
Click Start, Control Panel, Administrative Tools, and Local Security
Settings. Expand Local Policies, expand Security Options, and
double-click Accounts: Limit account use of blank passwords to console
login only. This setting should be set to Disabled.
Dialog appears after OmniPass authentication during
Windows Logon
After installing OmniPass on your system, you can choose to
logon to Windows using OmniPass. You authenticate with
OmniPass (via master password, or an enrolled security device)
and OmniPass logs you into Windows. You may, during this
OmniPass authentication, see a Login Error dialog box.
This dialog box occurs when OmniPass was unable to log you
into Windows with the credentials supplied (username and
password). This could happen for any of the following reasons:
Your Windows password has changed
• The network connection is unavailable and the cached
credentials could not be used
• You Windows account has been disabled
If you are having difficulties due to the first reason, you will
need to update OmniPass with your changed Windows account
password. Click Update Password and you will be prompted
with a dialog to reconfirm your password.
Enter the new password to your Windows user account and
click OK. If the error persists, then it is unlikely the problem is
due to your Windows user account password changing. You
should contact your network administrator for assistance.
M.20
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