Apc SMART-UPS RT SURTA48XLBPJ User Manual download pdf (Page 11)

Storage, Transport, and Service

Smart-UPS RT SURTA48XLBP/SURTA48XLBPJ External Battery Pack User Manual 11

3. To lighten the load, remove the battery modules before transporting the battery pack to another

location.

a. Remove the bezel  and battery covers .

b. Disconnect  and remove  the battery modules.

Service

If the battery pack requires service do not return it to the dealer. Follow these steps:

1. Review the problems discussed in “Troubleshooting” in the UPS user manual to eliminate

common problems.

2. If the problem persists, contact APC Customer Service through the APC Web site,

www.apc.com.

– Note the model number of the battery pack, the serial number, and the date purchased. If you

call APC Customer Service, a technician will ask you to describe the problem and attempt to

solve it over the phone. If this is not possible, the technician will issue a Returned Material

Authorization Number (RMA#).

– If the battery pack is under warranty, repairs are free.

– Procedures for servicing or returning products may vary internationally. Refer to the APC Web

site, www.apc.com for country specific instructions.

3. Disconnect the battery for transport. See step 3 in “Transporting the Battery Pack to Another

Location” on page 10.

4. Pack the battery pack and front bezel in its original packaging to avoid damage in transit. If this is

not available, refer to www.apc.com for information about obtaining a new set. Never use

Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

5. Mark the RMA# on the outside of the package.

6. Return the battery pack by insured, prepaid carrier to the address given to you by Customer

Service.

Caution

Always DISCONNECT THE BATTERY MODULES before shipping the battery

pack to be in compliance with U.S. Department of Transportation (DOT)

regulations.

 



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Apc SMART-UPS RT SURTA48XLBPJ User Manual Page 11