SURT192RMXLBP2/SURT192XLBP2 6U User Manual 9
Maintenance and Service Information
Replace battery modules
This unit has easy-to-replace, hot-swappable battery modules. Replacement is a safe procedure, isolated from
electrical hazards. You may leave the unit and connected equipment on during the replacement procedure.
Once the batteries are disconnected the connected equipment is not protected from power outages.
Refer to the appropriate replacement battery user manual for battery module installation instructions. See your
dealer or contact APC at www.apc.com for information on replacement battery modules.
Service
If the unit requires service do not return it to the dealer. Follow these steps:
1. Contact APC Customer Support through the APC Web site, www.apc.com.
– Note the model number of the unit, the serial number located on the back of the unit, and the date purchased.
If you call APC Customer Support, a technician will ask you to describe the problem and attempt to solve it
over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number
(RMA#).
– If the unit is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for
country specific instructions.
2. Pack the unit in its original packaging. If this is not available:
– Pack the unit carefully to avoid damage in transit. Never use Styrofoam beads for packaging.
– Damage sustained in transit is not covered under warranty.
3. Always DISCONNECT THE BATTERY(s) before shipping in compliance with U.S. Department of
Transportation (DOT) and IATA regulations. The battery(s) may remain in the unit.
4. Mark the RMA# on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address given to you by Customer Support.
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer
support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
Local, country-specific centers:
go to www.apc.com/support/contact for information.
Contact the APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.
Be sure to deliver the spent battery(s) to a recycling facility or ship it to APC in the
replacement battery packing material.
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