APC SUA2200RMXL3U Datasheet download pdf (Page 16)

16 Smart-UPS XL 3U Rack Mount 2200/3000 VA 120/230 Vac; 3000 VA 100/200 Vac User Manual

Troubleshooting

Use this table to solve minor UPS installation and operation problems. Refer to www.apc.com for assistance

with complex UPS problems.

Problem and/or Possible Cause Solution

UPS will not turn on

The battery is not connected properly. Check that the battery connector is fully engaged.

Test button not pushed. Press the Test button once to power-up the UPS and connected equipment.

The UPS is not connected to utility

power supply.

Check that the power cable from the UPS to the utility power supply is

securely connected at both ends.

Very low or no utility voltage. Check the utility power supply to the UPS by plugging in a table lamp. If the

light is very dim, have the utility voltage checked.

UPS will not turn off

The UPS is experiencing an internal

fault.

Do not attempt to use the UPS. Unplug the UPS and have it serviced

immediately.

UPS beeps occasionally

Normal UPS operation when running

on battery.

None: The UPS is protecting the connected equipment.

Press the Te st button to silence this alarm.

UPS is not providing expected backup time

The UPS battery(s) are weak due to a

recent power outage or battery(s) are

near the end of their service life.

Charge the battery(s). Batteries require recharging after extended outages.

Batteries can wear faster when put into service often or when operated at

elevated temperatures. If the battery(s) are near the end of their service life,

consider replacing the battery(s) even if the Replace Battery LED is not yet

illuminated.

All LEDs are illuminated and the UPS emits a constant beeping

The UPS is experiencing an internal

fault.

Do not attempt to use the UPS. Unplug the UPS and have it serviced

immediately.

Front panel LEDs flash sequentially

The UPS has been shut down remotely

through software or an optional

accessory card.

None: The UPS will restart automatically when utility power returns.

All LEDs are off and the UPS is plugged into a wall outlet

The UPS is shut down or the battery is

discharged from an extended outage.

None: The UPS will restart automatically when utility power is restored and

the battery has a sufficient charge.

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APC SUA2200RMXL3U Datasheet Page 16

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