American Power Conversion www.apc.com Rev 05/27/08
- 6 - Smart-UPS
®
RT 15/20 kVA Start-Up Plus Service
5.0 Scope of Responsibility
The items started here are responsibilities to and from both APC-MGE and customer.
5.1 APC-MGE RESPONSIBILITIES
• Schedule qualified and approved engineers to perform service.
• Manage and coordinate scheduling of Smart-UPS
®
RT 15/20 kVA Start-Up Service.
• Ensure installation is performed to manufacturer specifications.
• Operate system in all modes of operation.
• Perform basic operator training.
• Identify and document open APC-MGE and/or customer issues.
• Provide a signed copy of the Smart-UPS
®
RT 15/20 kVA Start-Up Service Site Forms to the
customer.
5.2 CUSTOMER RESPONSIBILITIES
• Identify dates and times when the Smart-UPS
®
RT 15/20 kVA Start-Up Service can be conducted.
• Provide (1) Ethernet cable to the InfraStruXure Manager Hub (if applicable).
• Provide a named resource for scheduling of the service.
• Notify APC-MGE service personnel of any security clearance and/or safety training and equipment
requirements in advance of arrival.
• Provide a point of contact during time of service.
• Provide a point of contact at the completion of service to sign off on completed work.
• Provide the name of the project manager (if applicable).
• Have the parties responsible for operation of the equipment present for basic operator training.
6.0 Project Work Details
The information stated here are the details of the project performed by APC-MGE for the customer with
specifications to schedule, location and successful completion criteria.
6.1 SCHEDULE
Actual set dates will be discussed and approved between APC-MGE and the customer.
6.2 LOCATION
The location of this installation will be on-site and performed at the ship to location of the equipment
unless informed of a new location by the customer in a 48-hour period before installation is to be
done.
6.3 COMPLETION CRITERIA
APC-MGE is expected to have finished its written duties when one of the following occurs:
1. APC-MGE completes all the tasks described in Section 5.1 of this Statement of Work (SOW).
2. This service and Statement of Work (SOW) are terminated for other reasons, within the APC-
MGE Customer Agreement.
7.0 Terms and Conditions
APC-MGE standard Terms and Conditions apply.
© 2007. All rights reserved. All APC-MGE trademarks are property of American Power Conversion. Other trademarks are
property of their respective owners. Specifications are subject to change without notice. Disclaimer: This information is
reliable at the point of creation and may be subject to change.
(1 pages)
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