APC AP9225 User's Guide download pdf (Page 56)

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Product Information

Troubleshooting

Troubleshooting

suggestions

Continued on next page

Problem Possible Cause Solution

A server connected

to a Basic port

does not detect On

Battery or Low

Battery signal.

Wrong cable is being

used.

Verify that you are using the correct

cable. Refer to “Choosing additional

cables: Table 1,” in the Installation

and Quick Start Manual.

Server shutdown

software is not

configured for simple

signaling.

Configure PowerChute Plus for

simple signaling. For instructions,

see the documentation supplied

with PowerChute Plus.

One or more

servers shuts down

when the

UPS

is on

battery, but does

not reboot when

power returns

PowerChute Plus is

configured to start

shutdown on an

AC

Fail event and the

shutdown time for

operating system is

set too short.

If the MasterSwitch plus Low Battery

Warning Control is set to

Programmed Delay, make the delay

shorter than the

AC

Fail shutdown

delay in PowerChute Plus

FlexEvents.

MasterSwitch plus

Low Battery Warning

Control

is set to Programmed

Delay

If the server is capable of

UPS

shutdown, consider setting the Will

Device Confirm property to Yes.

To

UPS

Status

LED

is flashing green

and red.

Communication cable

is not fastened

securely or the wrong

cable is being used.

Verify that all cables are securely

fastened and that the cable has

APC

part number

940-1000

.

UPS

is connected to

the wrong port.

Verify that the

UPS

is connected to

the To

UPS

port on MasterSwitch

plus.

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