APC SYPM2KU User Manual download pdf (Page 21)

Installation Services

Recommended

Start-up Service (Part No. WISTL-*)

APC’s Start Up Service provides customers with APC Authorized Personnel to ensure proper start up of your Power Array

system. APC will energize and check functionality of the system in all modes to ensure compliance with stated technical

specifications. In all cases, the systems must be electrically installed prior to the start-up. APC will guarantee that the system

is operating according to APC standards. APC’s Start-up can be performed outside business hours by also ordering Off-Hours

Scheduling (Part No. WUPA- * ).

Network Integration Service (Part No. WITG)

APC’s Network Integration Service eases the integration between APC products and customer systems. Under this service,

APC performs on-site installation and integration of APC software and accessories. This service is limited to currently

manufactured APC products. APC is responsible for the product preparation, installation, integration, and verification of equipment.

Optional

Quick-start Plan (Part No. WQSPX1-* or WQSPX3-*)

The Quick Start Plan is for customers demanding support of high availability solutions with limited internal resources. This

service plan bundles the APC Start-Up Service with next business day on-site repair. Quick Start will get your APC Power

Array up and running as well as provide you with an extension on the installed products standard warranty by 1 or 3 years,

with all years protected by next business day on-site repair service. All parts, batteries (internal only), labor and travel expenses

are included in this offering.

Maintenance Services

Recommended

Extended Warranty (Part No. WXTDX1-* or WXTDX3-*)

The Extended Warranty Service extends the standard warranty of your APC Power Array by 1 or 3 years for a total coverage

period of 3 to 5 years. The warranty also provides for Next Business Day delivery at no charge should your unit fail. APC will

pay for shipment of the Power Array System to and from the customer’s site under this program. The Extended Warranty

can be purchased anytime while the Power Array is still within its original warranty period.

Remote Monitoring Service (Part No. WRMS)

APC’s Remote Monitoring Service allows systems managers to rest easy under the watchful eye of APC. APC offers an out-

sourced remote monitoring solution to deliver valuable UPS and site information to network and facility managers. Each

installation combines the Legendary Reliability

™

of APC power protection systems with the expertise of APC power professionals.

24x7 Telephone Technical Support (Part No. WUPB)

Provides 24x7 telephone technical support outside of standard regular business hour coverage (9am - 5pm, Monday - Friday).

Optional

On-site Support Service (Part No. WSVNDX1-* or WSVNDX3-*)

The On-Site Support Service extends the standard warranty of your Power Array System by 1 or 3 years for a total coverage

period of 3 to 5 years. The On-site Support Service also provides for Next Business Day on-site repair service should your

unit fail. The On-Site Support Service can be purchased anytime while the Power Array is still in its original warranty period.

APCGlobal Services Programs

For more information about all APC products, go to www.apcc.com

*Each service program is priced based on the Symmetra Power Array model to be protected. The unit’s "T level"

will determine the price of the individual service offering. Please refer to model specifications table to determine

your Power Array’s “T level”. The “T level ” is also used to complete the part number when ordering.

“T level” Recap:

T5: SYXR4-BM, SYXR2B4, SYXR4B4, SYXR12-BM, SYXR4B12, SYXR8B12, SYXR12B12, SYRMXR4,

SYRMXR2B4, SYRMXR4B4

T6: SY4KEX, SY4KEX-PD, SY8K, SY8K-PD, SYH2K6RMT, SYH2K6RMT-P1, SYH4K6RMT, SYH4K6RMT-P1,

SYH6K6RMT, SYH6K6RMT-P1

T7: SY8KEX, SY8KEX-PD, SY12KEX, SY12KEX-PD, SY16KEX, SY16KEX-PD, SYP8K12RMT,

SYP8K12RMT-P1, SYP12K12RMT, SYP12K12RMT-P1, SYP12K12RMT-P2, SYXR4I-BM, SYXR12I-BM,

SYXR12I-BMBX120, SYRMXR4I

T8: SY4KEXI, SY4KEXJ, SY8KI, SY8KJ, SYH2K6RMI, SYH4K6RMI, SYH6K6RMI, SYXR2B4I, SYXR4B4I,

SYXR4B12I, SYXR8B12I, SYRMXR2B4I, SYRMXR4B4I

T9: SY8KEXI, SY8KEXIBX120, SY8KEX3I, SY8KEXJ, SY12KEXI, SY12KEXIBX120, SY12KEX3I,

SY12KEXJ, SY16KI, SY16KIBX120, SY16K3I, SY16KJ, SYP8K12RMI, SYP12K12RMI, SYXR12B12I

Please note: Not all service offerings are available in all locations; please contact your local APC representative

for program availability and pricing.

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APC SYPM2KU User Manual Page 21

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