Apc SmartSlot Series User Manual download pdf (Page 14)

8. Service

If the SmartSlot Measure-UPS II requires service:

1. Check Measure-UPS

using the troubleshooting chart in section

7 before calling for service.

2. Note the model number of the Measure-UPS

, the serial number,

and the date purchased. See the back cover of this manual for the

correct telephone number and call customer service. A technician

will ask you to describe the problem and help solve it over the

phone, if possible, or will give you an RMA#. If customer service

is not available in your area, call the dealer that sold the SmartSlot

Measure-UPS

. If Measure-UPS

is under warranty, repairs are

free. If not, there will be a charge for repair.

3. It is important to pack the SmartSlot Measure-UPS

properly to

avoid damage in transit. Damage sustained in transit is not cov-

ered under warranty.

4. Include a letter with your name, RMA#, address, copy of the sales

receipt, description of the trouble, your daytime phone number,

and a check (if necessary).

5. Mark the RMA# on the outside of the package. The factory can-

not accept any package without this marking.

6. Return Measure-UPS

and its probe by insured, prepaid carrier

to the address given by the technician.

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Apc SmartSlot Series User Manual Page 14