APC AP9554 Datasheet download pdf (Page 16)

Obtaining Service

If problems

persist

If you are experiencing problems with your PDU that are not

covered in this manual, or if problems with your PDU persist:

1. Note the serial number and date of purchase of the

Power Distribution Unit. Contact Customer Support at a

phone number or address on the back cover of this

manual.

2. Be prepared to provide a description of the problem. A

technician will help solve the problem over the phone, if

possible, or will give you a return material authorization

(RMA) number.

3. If the Power Distribution Unit is under warranty, repair

or replacement is free of charge. If the warranty has

expired, there will be a charge for repair or replacement.

4. Pack the Power Distribution Unit carefully to avoid

damage in transit. Damage sustained in transit is not

covered under the warranty. Enclose a letter in the

package with your name, address, RMA number, a copy

of the sales receipt, daytime phone number, and check

(if applicable).

5. Mark the RMA number clearly on the outside of the

shipping carton. The factory will not accept any

materials without this marking.

6. Return the Power Distribution Unit by insured, prepaid

carrier to the address provided by the Customer Support

technician.

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APC AP9554 Datasheet Page 16