APC BE750G User's Guide download pdf (Page 2)

Troubleshooting

Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC

Technical Support for assistance with problems that cannot be resolved using the table below:

Back-UPS ES will not turn on.

No power available at the Surge Protection

outlets.

Back-UPS turns on, but LED flashes and unit

emits a constant tone.

Connected equipment loses power.

The Power On indicator is lit and the Back-

UPS ES is beeping four times every 30

seconds.

The Power On indicator flashes and beeps

twice per second at the same time.

Building Wiring Fault indicator is lit.

Inadequate runtime.

No phone/fax/DSL/cable or network signal

from the Back-UPS.

Connect the battery (see Connect Battery) and ensure power is available at the wall

outlet. If battery is connected and power is unavailable, the unit can be “cold started”

(operated on battery power) by holding the power button down until two beeps are

heard.

Reduce the amount of equipment plugged into Surge Protection outlets.

Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch

controlling the outlet (if any) is in the ON position.

Connect the battery (see Connect Battery diagram).

Ensure the equipment you want to stay powered during a power failure is plugged

into the “Battery Backup plus Surge Protection” outlets and NOT the “Surge

Protection” outlets.

Make sure the equipment plugged into the outlets of the unit are not overloading its

capacity. Try removing some of the equipment and see if the problem continues.

The Back-UPS ES is operating normally.

The Back-UPS ES can only operate on battery power for a limited amount of time.

The unit will eventually turn off when the available battery power has been used.

Allow the unit to recharge for 16 hours before expecting maximum runtime.

The output waveform is designed for computers and computer-related equipment. It

is not designed for use with motor-type equipment.

Contact APC Technical Support for further troubleshooting.

The Back-UPS ES is operating normally and using battery power. Once On Battery,

you should save your current work, power down your equipment, and turn the unit

OFF. Once normal power is restored, you may turn the unit back ON and power your

equipment.

The Back-UPS ES is about to shut off due to a low battery charge condition! When

the unit beeps twice every second, the battery has about 2 minutes of power

remaining. Immediately power down your computer and turn the unit OFF. When

normal power returns, the unit will recharge the battery.

Call a qualified electrician for service.

Allow the unit to charge by leaving it plugged into the wall for at least 16 hours.

As a battery ages, the amount of runtime available will decrease. You can replace the

battery by ordering one at www.apc.com. Batteries also age prematurely if the Back-

UPS ES is placed near excessive heat.

Make sure the data line from the wall outlet is connected to the jack labeled “Wall

Outlet (Phone/Fax/DSL), or “Cable In” (Cable/DSS/CATV).

Problem Probable Cause Solution

Specifications

Warranty

Service

APC Contact Information

Input Voltage 120 Vrms Nominal

Frequency 50 - 60 Hz (auto-sensing)

Brownout Transfer 88 Vrms, typical

Over-voltage Transfer 142 Vrms, typical

Output UPS Capacity (5 outlets) 750 VA / 450 W

Total Amperage (10 outlets) 12 Amps (including UPS output)

Voltage

On Battery

115 Vrms +

(step-approximated sine wave)

Frequency - On Battery 50-60 Hz +

1 Hz

Transfer Time 6 ms typical, 10 ms maximum

Protection and Filter AC Surge Protection Full time, 354 joules

Phone/Fax/DSL Surge

Protection

Single line (2-wire)

Cable/CATV/DSS Surge

Protection

One Coax Input/Output

Network Surge Protection 10/100Base-T Ethernet

EMI/RFI Filter Full time

AC Input Resettable circuit breaker

Battery Model RBC17

Type Sealed, maintenance-free lead acid

Average Life 3 - 5 years depending on the number of discharge

cycles and environmental temperature

Physical Net Weight 10.36 lb. (4.70 kg.)

Size 3.5" (H) x 13.5" (W) x 7.1" (D)

(88.3 x 342.7 x 180.0 mm)

Operating Temperature

+32

F to 104

F (0

C to 40

Storage Temperature

F to 113

F (-15

C to 45

Operating Relative Humidity 0 to 95% non-condensing

Operating Elevation 0 to 10,000 ft (0 to 3,000m)

Safety/Regulatory Safety Approvals TUV C-US certified per UL Std. 1778 and CSA 22.2

No. 107.1, NOM-001

EMC Compliance Notice: This device complies with part 68 and

part 15 of the FCC rules. Operation is subject to

the following two conditions: (1) This device may

not cause harmful interference, and (2) This

device must accept any interference received,

including interference that may cause undesired

operation.

On the bottom of this equipment is a label that

contains, among other information, the FCC

registration number and ringer equivalence

number (REN) for this equipment.

If requested, this information must be provided

to the telephone company.

Model BE750G

The standard warranty is 3 years from the date of purchase. APC’s standard procedure

is to replace the original unit with a factory reconditioned unit. Customers who must

have the original unit back due to assigned asset tags and set depreciation schedules

must declare such a need at first contact with APC Technical Support. APC will ship the

replacement unit once the defective unit is received by the repair department or cross-

ship upon the provision of a valid credit card number. The customer pays for shipping

to APC, and APC pays ground freight transportation costs back to the customer.

Please DO NOT RETURN Back-UPS ES to the place of purchase under any

circumstances.

1. Consult the Troubleshooting section to eliminate common problems.

2. Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is

not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of

the phone numbers listed below.

3. Before contacting APC, please be sure to record the date purchased, UPS model,

and serial number (on bottom of unit).

4. Be prepared to troubleshoot the problem over the telephone with a Technical

Support Representative. If this is not successful, the representative will issue a Return

Material Authorization Number (RMA#) and a shipping address.

5. Pack the unit in its original packaging. If the original packaging is not available, ask

APC Technical Support about obtaining a new set. Pack the unit properly to avoid

damage in transit. Never use foam beads for packaging. Damage sustained in transit is

not covered under warranty (insuring the package for full value is recommended).

6. Write the RMA# on the outside of the package.

7. Return the unit by insured carrier to the address given to you by APC Technical

Support.

Online Technical Support: http://support.apc.com

http://www.apc.com/support

[email protected]

Web Site: www.apc.com

USA/Canada: 1.800.800.4272

Mexico: +52.292.0253 / 52.292.0255

Brazil: +0800.12.72.1

Worldwide: +1.401.789.5735

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from

www.apc.com (valid credit card required). Have your Back-UPS ES model number

available when ordering. Your model number can be found on the bottom of the unit.

The battery is disconnected, and either power is

unavailable at the wall outlet, or utility power is having a

“brownout” or an “over voltage” condition.

Surge Protection outlets have been overloaded.

Utility power not available at the wall outlet.

Battery is disconnected.

Equipment is connected to the “Surge Protection” outlets.

The Back-UPS ES is overloaded.

PowerChute Personal Edition software has performed a

shutdown due to a power failure.

The Back-UPS ES has exhausted its available battery

power.

Connected equipment does not accept the step-

approximated sine waveform the Back-UPS ES.

The Back-UPS ES may require service.

The Back-UPS ES is using battery.

Battery capacity is low (about 2 minutes of use remaining).

Your building wiring presents a shock hazard. Using the

Back-UPS with this condition will void the warranty.

The battery is not fully charged.

Battery is near the end of useful life.

Data line from the ISP or wall outlet is connected to the

wrong jack on the Back-UPS.

Internet connection lost during power outage.

Modem lost AC power.

Plug the modem’s AC power cord into one of the “Battery Back-up plus Surge

Protection” outlets.

APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp.

All other trademarks are property of their respective owners.

990-3153A 9/07

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Back-UPS ES 750 1
Troubleshooting 2

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