APC mart-UPS RT 10,000VA RM 208V w/ (2) 208V to 120V 2U Step-Down Transformer User Manual download pdf (Page 18)

Service

If the UPS requires service do not return it to the dealer. Instead, follow these steps:

1. Review the problems discussed in the Troubleshooting section of this manual to eliminate

common problems.

2. If the problem persists, contact APC Customer Service through the APC web site,

www.apc.com/support

 Note the model number of the UPS, the serial number, and the date purchased. If you call

APC Customer Service, a technician will ask you to describe the problem and try to solve it

over the phone, if possible. If this is not possible, the technician will issue a Returned

Material Authorization Number (RMA#).

 If the UPS is under warranty, repairs are free. If not, there is a repair charge.

3. Pack the UPS in its original packaging. If the original packing is not available, refer to the APC

web site, www.apc.com/support

, for information about obtaining a new set.

 Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.

Damage sustained in transit is not covered under warranty.

 Always disconnect the battery module(s) before shipping in compliance with U.S.

Department of Transportation (DOT), and IATA regulations.

The battery module(s) may remain in the UPS.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

Contacting APC

In the USA: Refer to the APC web site, www.apc.com/support.

Outside the USA: Refer to the APC web site, www.apc.com

. Select the appropriate country from

the country selection field. Select the Support tab at the top of the web page.

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APC mart-UPS RT 10,000VA RM 208V w/ (2) 208V to 120V 2U Step-Down Transformer User Manual Page 18