APC SUA2200X115 User Manual download pdf (Page 11)

Smart-UPS 2200/3000 VA 100/120/230 VAC Tower User Manual 11

Storage, Maintenance, Transport, and Service

Storage

Store the UPS covered in a cool, dry location with the batteries fully charged.

At 5° to 86° F (–15° to 30° C), charge the UPS battery every six months.

At 86° to 113° F (30° to 45° C), charge the UPS battery every three months.

Replacing the Battery Module

This UPS has an easy-to-replace, hot-swappable battery module. Replacement is a safe procedure, isolated

from electrical hazards. You may leave the UPS and connected equipment on during the replacement

procedure.

Once the batteries are disconnected the connected equipment is not protected from power outages.

Refer to the appropriate replacement battery user manual for battery module installation instructions. See your

dealer or contact APC at www.apc.com/support for information on replacement battery modules.

Service

If the UPS requires service do not return it to the dealer. Follow these steps:

1. Review the problems discussed in Troubleshooting to eliminate common problems.

2. If the problem persists, contact APC Customer Service through the APC Web site,

www.apc.com/support.

– Note the model number of the UPS, the serial number, and the date purchased. If you call APC

Customer Service, a technician will ask you to describe the problem and attempt to solve it over

the phone. If this is not possible, the technician will issue a Returned Material Authorization

Number (RMA#).

– If the UPS is under warranty, repairs are free.

– Procedures for servicing or returning products may vary internationally. Refer to the APC Web

site for country specific instructions.

3. Pack the UPS in its original packaging. If this is not available, refer to www.apc.com/support for

information about obtaining a new set.

– Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.

Damage sustained in transit is not covered under warranty.

– Always DISCONNECT THE BATTERY before shipping in compliance with U.S.

Department of Transportation (DOT) and IATA regulations. The battery may remain in the

UPS.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

Be sure to deliver the spent battery(s) to a recycling facility or ship it to APC in the

replacement battery packing material.

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APC SUA2200X115 User Manual Page 11