Apc AP7003 User Manual download pdf (Page 23)

Troubleshooting continued

If problems

persist

For problems not covered in the troubleshooting chart, or if the

problem persists, follow this procedure:

1. Note the serial number and date of purchase of the

NetworkAIR 1000. Contact Customer Support at a phone

number or address on the back cover of this manual.

2. Be prepared to provide a description of the problem. A

technician will help solve the problem over the phone, if

possible, or will give you a return material authorization

(RMA) number.

3. If the unit is under warranty, repairs or replacement is free

of charge. If the warranty has expired, there will be a

charge for repair or replacement.

4. Pack the unit carefully to avoid damage in transit. Damage

sustained in transit is not covered under the warranty.

Enclose a letter in the package with your name, address,

RMA number, a copy of the sales receipt, daytime phone

number, and check (if applicable).

5. Mark the

RMA number clearly on the outside of the ship-

ping carton. The factory will not accept any materials with-

out this marking.

6. Return the unit by insured, prepaid carrier to the address

provided by the Customer Support technician.

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Apc AP7003 User Manual Page 23