Apc RS 500 User Manual download pdf (Page 2)

For further information contact UPS Direct Ltd:

Tel: 08456 445 002 - Fax: 08456 445 003 - Email: [email protected] - Website: www.upsdirect.com

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.

Computer, monitor or external disk/

CD-ROM drive is plugged into a

Surge Only outlet.

Check the battery connections. (See “Connect the Battery” under

“Installation” on the front page of this document.

Move computer, monitor, or external drive power cord plug to the

Battery Backup outlets.

Back-UPS operates on battery although normal utility voltage exists

Back-UPS RS circuit breaker

“tripped”.

The wall outlet that the Back-UPS

RS is connected to does not supply

utility power to the unit.

Disconnect non-essential equipment from the

Back-UPS RS. Reset the circuit breaker

(located on the rear panel of the Back-UPS

RS) by pushing the circuit breaker button

fully inward until it catches.

Back-UPS does not provide expected backup time

Back-UPS RS is excessively

loaded.

Back-UPS RS battery is weak due

to recent outage and has not had

time to recharge.

Battery requires replacement.

Unplug non-essential Battery Backup connected equipment, such as

printers and plug them into Surge Only outlets.

Note: Devices that have motors or dimmer switches (laser printers,

heaters, fans, lamps, and vacuum cleaners, for example) should not be

connected to the Battery Backup outlets.

Charge the battery. The battery charges whenever the Back-UPS RS

is connected to a wall outlet. Typically, eight hours of charging time

are needed to fully charge the battery from total discharge. Back-UPS

RS run-time is reduced until the battery is fully charged.

Replace battery (see Order Replacement Battery). Batteries typically

last 3-6 years, shorter if subjected to frequent power outages or

elevated temperatures.

A red indicator is lit

The Overload indicator is lit if

equipment connected to the Battery

Backup outlets is drawing more

power than the Back-UPS RS can

provide.

Battery requires replacement.

Move one or more equipment power plugs to the Surge Only outlets.

The battery should be replaced within two weeks (see "Order

Replacement Battery"). Failure to replace the battery will result in

reduced run-time during a power outage.

Connect the Back-UPS RS to another wall outlet or have a qualified

electrician check the building wiring.

Back-UPS RS failure. Call APC for service.

Service

1. Consult the Troubleshooting section to eliminate common problems.

2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if

the problem still exists.

3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service.

• Record the model number of the Back-UPS RS, the serial number, and the date purchased. Be prepared to

troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will

issue a Return Merchandise Authorization Number (RMA#) and a shipping address.

• If the Back-UPS RS is under warranty, repairs are free. If not, there is a repair charge.

4. Pack the Back-UPS RS in its original packaging. If the original packing is not available, ask customer

service about obtaining a new set. Pack the UPS properly to avoid damage in transit.

5. Write the RMA# on the outside of the package.

6. Return the Back-UPS RS by insured, prepaid carrier to the address provided by customer service.

Note: If the Back-UPS RS requires service, do not return it to the dealer. The following steps should be taken.

Note: Never use Styrofoam

beads for packaging. Damage sustained in transit is not covered under

warranty (insuring the package for full value is recommended).

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the

original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned

asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical

Support representative. APC will ship the replacement unit once the defective unit has been received by the

repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping

the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.

APC Contact Information

Replace Battery indicator flashing and an alarm sounds when the Back-UPS is turned on

Internal battery not connected. Check the battery connections.

USA/Canada

Worldwide

Home Page

Technical Support

ESupport

1.800.800.4272

1.401.789.5735

http://www.apc.com

http://www.apc.com/support

[email protected]

Troubleshooting

Use the tables below to solve minor Back-UPS RS installation and operation problems. Consult APC On-line

Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using

this document:

Possible Cause Procedure

Back-UPS will not switch on

Back-UPS RS not connected to an

AC power source.

Back-UPS RS circuit breaker

“tripped”.

Very low or no utility voltage.

Check that the Back-UPS RS power plug is

securely connected to the wall outlet.

Disconnect non-essential equipment from the

Back-UPS RS. Reset the circuit breaker

(located on the rear panel of the Back-UPS

RS) by pushing the circuit breaker button

fully inward until it catches. If the circuit

breaker resets, switch the Back-UPS RS on

and reconnect the equipment one-at-a-time. If

the circuit breaker trips again, it is likely that

one of the connected devices is causing the

overload.

Check the wall outlet that supplies power to

the Back-UPS RS using a table lamp. If the

lamp bulb is very dim, have the utility voltage

checked by a qualified electrician.

166 - 278 Vac (default setting)

47 - 63 Hz (autosensing)

Stepped Sine Wave

500 VA - 300 W

8 Hours

to 40

C (32

to 104

-5

to 45

C (23

to 113

0 to 95% non-condensing

3.6 x 6.5 x 11.2 in. (9.1 x 16.5 x 28.4 cm)

15.87 lb (7.2 kg)

500 VA - 15.3 lb (7.0 kg)

EN 50091-2, Class B

19 Minutes typical - desktop computer and 15 inch (38.1 cm) monitor.

Output Voltage Regulation

Frequency Limits (on line)

On Battery Waveshape

Maximum Load

Typical Recharge Time

Operating Temperature

Storage Temperature

Operating and Storage

Relative Humidity

Size (H x W x D)

Weight

Shipping Weight

EMI Classification

On Battery Run-Time

Specifications

A red indicator is flashing with any other indicator flashing

Back-UPS RS failure. Contact APC Online Technical Support.

Back-UPS is a registered trademark of American Power Conversion.

Transfer Voltage Adjustment (optional)

In situations where the Back-UPS RS or connected equipment appears too sensitive to input voltage, it may be

necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To

adjust the transfer voltage, proceed as follows:

1. Plug the Back-UPS RS into a utility power source. The Back-UPS RS will be in a Standby Mode (no

indicators lit).

2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UP

S RS will flash

to acknowledge going into Programming Mode.

3. The Back-UPS RS will then indicate its current Lower Transfer Voltage, as shown in the following table.

Indicators Lit Low Transfer Voltage Use When

166 VAC (default)

160 VAC

Normal power conditions exist.

Back-UPS RS frequently goes On Battery due to low input voltage.

Warranty

Replace the Internal Battery

To replace the internal battery, proceed as follows:

Note: Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal.

21 3 4

Pull the battery out of the Back-UPS

RS. Disconnect the wires from the

terminals.

Slide the new battery into the battery

compartment

. Connect the battery wires

to the terminals as follows:

Black wire to Ground (-) terminal

Red wire to Positive (+) terminal

1. To select 166 volts as the Lower Transfer Voltage, press the pushbutton until 1 indicator is flashing.

2. To select 160 volts as the Lower Transfer Voltage, press the pushbutton until 2 indicators are flashing.

3. To select 154 volts as the Lower Transfer Voltage, press the pushbutton until 3 indicators are flashing.

Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS RS will exit the

Programming Mode and all indicators will extinguish.

When selecting 154 volts and the Lower Transfer Voltage, the output current is limited to 2.2 amps to prevent

the product from overheating.

154 VAC3

Use only for extreme conditions of low input voltage.

Not recommended for computer loads.

Align the battery compartment cover

with the grooves in the Back-UPS RS.

Slide the cover down until it locks.

Place the unit on its side. Slide

the battery compartment cover up

and off of the Back-UPS RS

1 2

Back-UPS 1
APC Contact Information 2

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