Schneider Electric Critical Power and Cooling Services www.apc.com Rev 11/29/10
- 4 - UPS/PDU Advantage Ultra
4.0 Assumptions
The successful performance of the tasks defined in this Statement of Work is based on the
following key assumptions, which are agreed to by Schneider Electric CPCS.
• All services performed on-site by Schneider Electric CPCS will be executed during
CPCS business hours unless otherwise requested by the customer.
• All services are performed on-site by certified Schneider Electric CPCS service
personnel.
• The UPS system must be kept in an environment that adheres to manufacturer
specifications.
• Hours of Operation for Technical Support are Country specific and include either 7 X
24 or business hours coverage.
• The Remote Monitoring Service is only available in English for networked equipment
with the appropriate APC management accessory properly configured.
• Remote Monitoring is not available in all locations. Please consult with your local
Schneider Electric CPCS representative for availability in your area.
• Next Business Day is defined as the next day during the business week and normal
business hours.
• Where Next Day and 4 Hour services are available for purchase, certified personnel
will arrive on site next day or within 4 hours from the time Schneider Electric CPCS
Technical Support deems an on-site visit is necessary.
• Response time is defined as elapsed time between when Schneider Electric CPCS
technical support determines an on-site visit is necessary and the time the FSE
arrives at the customer’s site.
• Preventive Maintenance visits are available during business hours with an option to
upgrade to 7 X24, including weekends and holidays.
• Geographical restrictions may apply. Please verify the service coverage and
response time for your location with your local APC by Schneider Electric office.
• Some aspects of the service definition presented in this document may vary by
location. In the case of a conflict between the service definitions contained on this
Statement of Work and the local service definitions the local service definitions will
prevail. For more information, please refer to your Certified APC sales representative.
• In the event the UPS system has not been previously covered by an On Site
Maintenance contract, Schneider Electric CPCS requires a recertification PM prior to
placing an on site agreement on the unit.
The following items are not included in the scope of this service:
• Support for third party equipment.
• Internal and external batteries are not considered as included parts. They will be
subject to a separate quotation.
• Configuration of the Remote Monitoring (RMS).
5.0 Scope of Responsibility
The items stated here are responsibilities of both Schneider Electric CPCS and the customer.
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