Schneider Electric Critical Power and Cooling Services www.apc.com Rev 06/11/08
- 2 - UPS & PDU Onsite Warranty Extension
Features Benefits
Environmental inspection Verify the system’s surroundings to optimize the lifetime of the
solution.
Site Report
Provides an assessment of the system and recommendations to
guarantee optimum system availability and functionality.
3.0 Details of Service
3.1 ON-SITE REMEDIAL REPAIRS DELIVERABLES
The On-Site Warranty Extension provides CPCS certified technicians at the customer’s
location within a specified period of time to diagnose, repair, and test the system in the
unlikely event of failure. The following table lists the details of the service tasks provided
with this visit.
Diagnose, Repair and Test
Activities Description
Check UPS Status
CPCS will document the status of the UPS upon arrival to the site (i.e.
On-Line, On-Battery, Bypass, etc.)
Check UPS Alarms
CPCS will view event logs and display for alarms / information on the
UPS.
Diagnose
CPCS will troubleshoot reported issue as required.
Repair
CPCS will replace any defective parts and repair the system as
required.
Test
CPCS will complete functional tests conducted after corrective action is
taken.
Prepare and Deliver Report
CPCS will describe the defect/failure and explain the corrective action
taken. A detailed report will be provided.
3.2
INSPECTION VISIT DELIVERABLES
The Inspection Visit provides CPCS certified service personnel at the customer’s location
on a pre-determined scheduled date. The following table lists the details of the service
tasks provided with this visit.
Activities Descriptions
Perform Visual Inspection
CPCS will inspect UPS solution to ensure that all system
components are clean and functioning as they should be.
Perform Environmental
Inspection
CPCS will verify and document that the system’s environment is
within specified operating conditions including but not limited to room
temperature, airflow, dust contamination, etc.
Deliver Documentation
CPCS will deliver site report to customer documenting system
checks and measurements. CPCS will make recommendations
regarding equipment repairs or enhancements if required.
(4 pages)
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