APC NetBotz Rack Access Pod 170 Installation Guide download pdf (Page 16)

NetBotz Rack Access Pod 170 Installation Guide

Obtaining service

To obtain support for problems with your Rack Access Pod 170:

1. Note the serial number. The serial number is printed on a label located on

the bottom of the unit.

2. Contact Customer Support using the information on the back cover of

this manual. A technician will try to help you solve the problem by

phone.

3. If you must return the product, the technician will give you a return

material authorization (RMA) number. If the warranty expired, you will

be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained in

transit. Enclose a letter with your name, address, RMA number and

daytime phone number; a copy of the sales receipt; and a check as

payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the Customer

Support technician.

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APC NetBotz Rack Access Pod 170 Installation Guide Page 16