APC Back UPS 1500 VA User Manual download pdf (Page 7)

LIMITED WARRANTY

Problem Possible Cause Corrective Action

Back-UPS will not switch on. Back-UPS is not connected to the AC power source. Ensure the Back-UPS is securely connected to an AC outlet.

Back-UPS circuit breaker “tripped”. Disconnect non-essential equipment from the Back-UPS. Reset the

circuit breaker. Switch on the Back-UPS, and plug in devices one at a

time. If the circuit breaker trips again, disconnect the device that

caused the breaker to trip.

Internal battery is not connected. Connect the battery cartridge (see Connect Battery Cartridge).

Utility input voltage quality is out of range. Consider adjusting the transfer voltage and sensitivity. See Transfer

Voltage and Sensitivity Adjustment.

Back-UPS does not power essential

equipment during an outage.

Equipment is plugged into a

Surge Only outlet. Unplug the device from the 'Surge Only' outlet, and move to a 'Battery

Backup' outlet.

Back-UPS operates on battery although

utility power is provided.

The UPS's plug has partially pulled out of the wall out-

let, the wall outlet was turned off, or its circuit breaker

tripped.

Verify the Back-UPS's plug is fully inserted into the wall, and power is

present at the wall outlet by plugging in a known good device.

Unit is performing an automatic self test. No action is neccessary.

Utility input voltage is out of range, frequency is out of

range, or the waveform is distorted.

Consider adjusting the transfer voltage and sensitivity. Reference

Transfer Voltage and Sensitivity Adjustment.

Back-UPS does not provide expected

amount of backup time.

Back-UPS is overloaded. Unplug non-essential equipment (printers, scanners, etc) from the Bat-

tery Backup outlets, and plug them into 'Surge Only' outlets.

Back-UPS battery cartridge discharged due to a recent

power outage, and has not had time to recharge.

Charge the battery cartridge for 16 hours. Back-UPS runtime is

reduced until the battery cartridge is fully charged.

Battery has reached end of life.

Refer to

Replace Battery Cartridge

, and replace the battery cartridge.

Replace Battery indicator is on. Battery has reached end of life.

Refer to

Replace Battery Cartridge

, and replace the battery cartridge.

Overload indicator is on, or flashing. Connected equipment is drawing more power than the

Back-UPS can provide.

Move one or more equipment power plugs from Battery Backup out-

lets to Surge Only outlets.

System Fault indicator is on and all other

front panel indicators are flashing.

Internal UPS fault. One of nine Internal UPS Fault Messages is displayed:

F01 - On-Battery Overload F06 - Relay Welding

F02 - On-Battery Output Short F07 - Temperature

F03 - On-Battery XCap Overload F08 - Fan Fault

F04 - Clamp Short F09 - Internal Fault

F05 - Charger Fault

Contact APC Technical Support (see Contact Information).

TROUBLESHOOTING

Item 1300 VA / 1500 VA

On-line Input Voltage Range

(default settings)

88 to 139 VAC

Automatic Voltage Regulation (AVR) +12% (Boost mode only)

On-line Frequency Range 57 to 63 Hz (Autosensing)

On-battery Waveshape Stepped Sine Wave

Maximum Load 1300 VA: 780 W 1500 VA: 865 W

Typical Recharge Time 1300 VA: 16 Hours and 1500 VA: 16 Hours

Operating Temperature

to 104

to 40

Storage Temperature

to 113

-5

to 45

Operating / Storage Relative Humidity 0 to 95% non-condensing

Size (H x W x D)

8.7 inch x 5.1 inch x 13.8 inch

220 mm x 130 mm x 350 mm

Weight 1300 VA: 29.7 lbs (13.5 kg)

1500 VA: 30.7 lbs (14.0 kg)

Shipping Weight 1300 VA: 33.2 lbs (15.1 kg)

1500 VA: 34.2 lbs (15.6 kg)

EMI Classification FCC / DOC Class B Certified

On Battery Run-Time Go to: http://www.apc.com/product

Approvals TUV C-US, NOM

Notice: This device complies with Parts 68 and 15 of the FCC rules.Operation is

subject to the following two conditions: (1) This device may not cause harmful

interference. (2) This device must accept any interference received, including

interference that may cause undesired operation.

There is a label on the bottom of this equipment that contains, among other

information, the FCC registration number and ringer equivalence number (REN) for

this equipment. If requested, this information must be provided to the telephone

company.

SPECIFICATIONS

WARRANTY

The standard warranty is three (3) years from the date of purchase. APC’s

standard procedure is to replace the original unit with a factory reconditioned unit.

Customers who must have the original unit back due to the assignment of asset

tags and set depreciation schedules must declare such a need at first contact with

an APC Technical Support representative. APC will ship the replacement unit

once the defective unit has been received by the repair department, or cross-ship

upon the receipt of a valid credit card number. The customer pays for shipping the

unit to APC. APC pays ground freight transportation costs to ship the replacement

unit to the customer.

If the Back-UPS arrived damaged, notify the carrier.

If the Back-UPS requires service, do not return it to the dealer. The following

steps should be taken:

1. Consult the Troubleshooting section to eliminate common problems.

2. If the problem persists, go to http://www.apc.com/support/.

3. If the problem still persists, contact APC Technical Support.

• Have the Back-UPS model number, serial number and date of purchase

available. Be prepared to troubleshoot the problem with an APC Technical

Support representative. If this is not successful, APC will issue a Return

Merchandise Authorization (RMA) number and a shipping address.

SERVICE

TRANSFER VOLTAGE and SENSITIVITY ADJUSTMENT

In situations where the Back-UPS or connected equipment appears too sensitive to the

input voltage, it may be necessary to adjust the transfer voltage. This is a simple task

using the front panel power on/off pushbutton. To adjust the transfer voltage, proceed

as follows:

1. Plug the Back-UPS into the utility power source, but do not turn the unit on.The

Back-UPS will be in standby mode (there are no indicators lit).

2. Press and hold the front panel on/off switch in for 10 seconds, until all the

indicators on the Back-UPS flash to acknowledge it has entered sensitivity

programming mode. Release the on/off button, the blocks in the Back-UPS's

LOAD bar shown on the LCD indicate it's current sensitivity setting, as described

in the table below.

Note: The Back-UPS automatically exits programming mode in five seconds if no

buttons are pressed, and no operations are run.

Reference the table below to determine which sensitivity setting to select.

Indicators

Flashing

Sensitivity

Setting

Input Voltage

Range

(utility

operation)

Use When

(one block of

the Load Bar)

Low 78 to 142 Vac Input voltage is extremely low or

extremely high. Not recommended

for computer loads.

(three blocks of

the Load Bar)

Medium

(factory

default)

88 to 139 Vac The Back-UPS frequently goes on

battery (ON BATT).

(five blocks of

the Load Bar)

High 88 to 136 Vac The connected equipment is

sensitive to voltage fluctuations.

4. To select the Low Sensitivity setting, press and release the ON/OFF

switch several times until only the first block in the Load Bar is lit and

flashing, then release the switch.

5. To select the Medium Sensitivity setting (the unit's default), press and

release the ON/OFF switch until the first three blocks in the Load Bar

are lit and flashing, then release the switch.

6. To select the High Sensitivity setting, press and release the ON/OFF

switch until all five blocks of the Load Bar are lit and flashing, and then

release the switch.

7. If there are no operations for five seconds, the Back-UPS will

automatically exit sensitivity programming mode, and the Back-UPS is

ready for normal operation.

ORDER REPLACEMENT BATTERY

The battery cartridge typically lasts 3 to 6 years, a shorter period if subjected to

frequent outages or elevated temperatures. For the BR1300LCD, BR1500LCD,

BX1300LCD and BX1500LCD order part APCRBC109. Please recycle spent

battery cartridges.

ORDER REPLACEMENT BATTERY

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APC Back UPS 1500 VA User Manual Page 7

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