APC SmartSlot Series Operations Instructions download pdf (Page 8)

6. Service

If the SmartSlot Expansion Chassis requires service:

1. Check the SmartSlot Expansion Chassis using the troubleshoot-

ing chart in section 5 before calling for service.

2. Note the model number of the SmartSlot Expansion Chassis, the

serial number, and the date purchased. See the back cover of this

manual for the correct telephone number and call customer ser-

vice. A technician will ask you to describe the problem and help

solve it over the phone, if possible, or will give you an RMA#. If

customer service is not available in your area, call the dealer that

sold the SmartSlot Expansion Chassis. If the SmartSlot Expan-

sion Chassis is under warranty, repairs are free. If not, there will

be a charge for repair.

3. It is important to pack the SmartSlot Expansion Chassis properly

to avoid damage in transit. Damage sustained in transit is not cov-

ered under warranty. Include a letter with your name, RMA#,

address, copy of the sales receipt, description of the trouble, your

daytime phone number, and a check (if necessary).

4. Mark the RMA# on the outside of the package. The factory can-

not accept any package without this marking.

5. Return the SmartSlot Expansion Chassis by insured, prepaid car-

rier to the address given by the technician.

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APC SmartSlot Series Operations Instructions Page 8