Apc SILCON 990-4053 User Manual download pdf (Page 25)

External Connection

990-4053

Installation Guide APC Silcon 480kW 400V UPS 25

4.7.5 Troubleshooting

The following table shows the solution to common problems with the operation of the Triple

Chassis

4.7.5.1 If Problems Persist

For problems not covered in the troubleshooting chart or for persistent problems, follow this

procedure:

1) Note the serial number and date of purchase of the APC Silcon Triple Chassis. Contact APC

Customer Support at the phone number or address that is listed in this manual.

2) Be prepared to provide a description of the problem. A technician will help solve the

problem over the phone, if possible, or will give you a return material authorization (RMA)

number.

3) If the APC Silcon Triple Chassis is under warranty, repairs are free of charge. If the

warranty has expired, there will be a nominal charge for repair.

AP9604S[R] APC Silcon Triple Chassis 90

AP9606 Web/SNMP Management Card 110

AP9607 Interface Expander 45

AP9608 Out-of-Band Management Card

(Call-

UPS

II)

AP9612 Environmental Monitoring Card (Measure-UPSII) 60

AP9825i Isolated Extension Cable 50

AP9830 Remote Power-Off Device 35

Problem Possible Cause Solution

Status LED is off

The chassis is not

receiving adequate

power.

See “Powering the APC Silcon

Triple Chassis”, and verify that you

are not exceeding current

requirements.

Status LED is flashing

quickly

The chassis has not been

configured.

Configure the Silcon Triple

Chassis. See the APC Silcon

Management Quick Start Guide

provided with your chassis or the

Web/SNMP Management Card

Installation Guide on the CD for

more information.

Status LED is flashing

slowly

The chassis is not

communicating with the

UPS.

Verify that the supplied UPS cable

is properly connected to the Triple

Chassis and to a communications

port on the UPS.

Attached management

peripheral cannot

identify UPS model or

nominal output voltage.

The management

peripheral firmware

does not support 3-phase

UPSs.

You may be able to upgrade the

firmware of the management

peripheral. Call APC Customer

Support.

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