Apc SMARTSLOT DP300E User Manual download pdf (Page 29)

Checking Operation

continued

If problems

persist

For problems not covered in the troubleshooting chart (see

“Troubleshooting: Table 4,” on page 22) or for persistent

problems, follow this procedure:

1 Note the serial number and date of purchase of the

the Triple Chassis. Contact APC Customer Sup-

port at the phone number or address that is listed

on the back cover of this manual.

2 Be prepared to provide a description of the prob-

lem. A technician will help solve the problem over

the phone, if possible, or will give you a return

material authorization (RMA) number.

3 If the the Triple Chassis is under warranty, repairs

are free of charge. If the warranty has expired,

there will be a nominal charge for repair.

4 Pack the the Triple Chassis carefully in its original

packaging, if possible. Do not use polystyrene

beads for packing. Damage sustained in transit is

not covered under the warranty. Enclose a letter in

the package with your name, address, RMA num-

ber, a copy of the sales receipt, daytime phone

number, and payment (if applicable).

5 Mark the RMA number clearly on the outside of

the shipping carton. The factory will not accept

any materials without this marking.

6 Return the the Triple Chassis by insured, prepaid

carrier to the address given to you by APC

Customer Support.

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Apc SMARTSLOT DP300E User Manual Page 29