Schneider Electric Critical Power and Cooling Services www.apc.com
Rev 06/05/10
- 2 - UPS & PDU Onsite Warranty Extension
Features Benefits
Environmental inspection Verify the system’s surroundings to optimize the lifetime of the
solution.
Site Report
Provides an assessment of the system and recommendations to
guarantee optimum system availability and functionality.
3.0 Details of Service
3.1
ON-SITE
REMEDIAL
REPAIRS
DELIVERABLES
The On-Site Warranty Extension provides Schneider Electric CPCS certified technicians
at the customer’s location within a specified period of time to diagnose, repair, and test the
system in the unlikely event of failure. The following table lists the details of the service
tasks provided with this visit.
Diagnose, Repair and Test
Activities Description
Check UPS Status
Schneider Electric CPCS will document the status of the UPS upon
arrival to the site (i.e. On-Line, On-Battery, Bypass, etc.)
Check UPS Alarms
Schneider Electric
CPCS will view event logs and display for alarms /
information on the UPS.
Diagnose
Schneider Electric
CPCS will troubleshoot reported issue as required.
Repair
Schneider Electric
CPCS will replace any defective parts and repair the
system as required.
Test
Schneider Electric
CPCS will complete functional tests conducted after
corrective action is taken.
Prepare and Deliver Report
Schneider Electric
CPCS will describe the defect/failure and explain the
corrective action taken. A detailed report will be provided.
3.2
INSPECTION
VISIT
DELIVERABLES
The Inspection Visit provides Schneider Electric CPCS certified service personnel at the
customer’s location on a pre-determined scheduled date. The following table lists the
details of the service tasks provided with this visit.
Activities Descriptions
Perform Visual Inspection
Schneider Electric
CPCS will inspect UPS solution to ensure that all
system components are clean and functioning as they should be.
Perform Environmental
Inspection
Schneider Electric
CPCS will verify and document that the system’s
environment is within specified operating conditions including but not
limited to room temperature, airflow, dust contamination, etc.
Deliver Documentation
Schneider Electric
CPCS will deliver site report to customer
documenting system checks and measurements. Schneider Electric
CPCS will make recommendations regarding equipment repairs or
enhancements if required.
(5 pages)
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