NASManager Installation Issues
146 Snap Server Administrator Guide
Solution: Use one of the following methods as appropriate.
• Snap Server 4200, 4400, and 4500: Press the Reset button on the Snap Server to
reset the admin password to the default setting of
admin
. (Pressing the Reset
button also boots the system into Maintenance mode).
• Snap Server 14000: Use Maintenance Mode 2 to clear the administrative
password, then use the Administration Tool to set a new password.
Problem: I am located in corporate headquarters where I used the server for several
months. Recently, I sent the server to a satellite office. I forgot to clear the system
settings.
Solution: You can resolve this problem in several ways:
• Install NASManager at the new location. Change the IP address and set a new
administrator password. You can then use the Administration Tool to set up new
preferences.
• Snap Server 14000 Only: Use Maintenance Mode 4 to clear all the system settings.
Run the Administration Tool to set up new preferences.
Problem: The Snap Server 14000 LCD is flashing rapidly.
Solution: A rapidly flashing LCD indicates a server panic. In some cases, rebooting
the server may solve the problem. However, if this condition occurs more than
once, contact Snap Appliance technical support.
Problem: The Snap Server has been compromised and cannot be accessed over the
network.
Solution: Use maintenance mode to reestablish basic connectivity to the Snap
Server.
NASManager Installation Issues
Problem: On a Windows 2000 client the NASManager installation program seems
to hang when the process reaches 99 percent completed.
Solution: Windows requires two to three minutes after reaching the 99 percent
completed mark to finish installing NASManager.
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