APC Snap Server 2200 Specifications download pdf (Page 109)

Networking Issues

Chapter 10 Troubleshooting Snap Servers 95

Networking Issues

The Server Cannot Be Accessed over the Network

Inaccessibility may be caused by a number of reasons. To resolve this issue, use one

of the following methods:

• Verify that you have the correct IP address of the server, and try to connect again.

• Verify that the LED for the primary Ethernet port is lit. (This light indicates

network connectivity.) If the light is not lit, do the following in the order

indicated:

The most likely cause is the physical connection. Check for a loose or damaged

cable, or poor connections in the port connector.

This problem may also be caused by a mismatch between the settings on the

switch or hub and the settings on the Snap Server Ethernet port. These settings

must match. To resolve the problem, make sure the port settings on the hub or

switch match the settings for the primary port as configured on the

Network >

TCP/IP

screen of the Administrator Tool. Use the autonegotiate setting on both

the switch and the server port.

You Have No Access to the Snap Server via HTTP

When trying to access the Snap Server via HTTP the Web browser times out. The

server can be accessed using the ping command or Windows Explorer.

HTTP and HTTPS are both enabled by default on Snap Servers. Try typing

HTTPS in the Web address rather than HTTP. If you are able to access the

server via HTTPS, you can re-enable HTTP on the

Network > Web View

screen.

If you cannot access the server via HTTPS, try resetting the server as described

on “Using Maintenance Modes to Perform System Resets” on page 93.

An Access Denied Message Appears after Configuring Microsoft Domain

Security

Customers who have configured local users and local groups with the same name

as their domain users and groups can have security conflicts if they integrate with

Microsoft Domain Security. The Snap Server will authenticate the users as local

Snap Server users before authenticating through the NT Domain. However, the NT

Domain users/groups may be the ones that had been granted access to the shares.

Be careful not to add local users or groups that are duplicates of those that are

found on the Windows domain controller.

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APC Snap Server 2200 Specifications Page 109