9
2: STORAGE, MAINTENANCE, AND SERVICE
Storage
Store the UPS covered and positioned as for proper functioning, in a cool, dry location, with the
batteries fully charged.
Store at: 50,000 ft (15,000 m)
-4° to 140° F (-20 to 60 ° C) Charge the batteries every 6 months.
Replacing the Battery Module
This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on during the
procedure. See your dealer or contact APC at the web site, www.apc.com
for information on RBC44
replacement battery modules.
The UPS battery life differs based on usage and environment. Refer to www.apc.com
for on battery
runtimes.
Once the battery is disconnected, the connected equipment is not protected from
power outages
Be sure to deliver spent batteries to a recycling facility or ship to the manufacturer
in the replacement battery packing material.
Service
If the UPS requires service follow these steps:
1. Contact APC Customer Service through the APC web site, www.apc.com/support
.
Note the model number of the unit, the serial number, and the date purchased. If you call
APC Customer Service, a technician will ask you to describe the problem and try to solve it
over the phone, if possible. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
If the unit is under warranty, repairs are free. If not, there is a repair charge.
Procedures for servicing or returning products may vary internationally. Refer to the APC
web site for country specific instructions.
2. Pack the unit in its original packaging. If the original packing is not available, refer to the APC
web site, www.apc.com/support
, for information about obtaining a new set.
Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
Always DISCONNECT THE BATTERY(S) before shipping in compliance with
U.S. Department of Transportation (DOT) regulations.
The battery(s) may remain in the UPS.
3. Mark the RMA# on the outside of the package.
4. Return the unit by insured, prepaid carrier to the address given to you by Customer Service.
(9 pages)
(8 pages)
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