APC SMC1000I + WBEXTWAR3YR-SP-02 Datasheet download pdf (Page 12)

11Smart-UPS C 1000/1500 VA 120/230 Vac Tower

Troubleshooting

Problem and Possible Cause Solution

The UPS will not turn on or there is no output

The UPS has not been turned on. Press the ON button once to turn on the UPS.

The UPS is not connected to utility power. Be sure the power cable is securely connected to the UPS and to the utility power

supply.

The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.

The UPS shows very low or no input voltage. Check the utility power supply to the UPS by plugging in a table lamp. If the

light is very dim, check the utility voltage.

The battery is not securely connected. Be sure that all battery connections are secure.

There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced

immediately.

The UPS is operating on battery while connected to utility power

The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.

There is very high, very low, or distorted input

line voltage.

Move the UPS to a different outlet on a different circuit. Test the input voltage

with the utility voltage display. If acceptable to the connected equipment, reduce

the UPS sensitivity.

The UPS is beeping

The UPS is operating normally. None. The UPS is protecting the connected equipment.

The UPS does not provide expected battery backup time

The UPS battery is weak due to a

recent power outage or is near the end

of its service life.

Charge the battery. Batteries require recharging after an extended outage.

Elevated ambient temperatures, poor quality utility power, and frequent short

duration discharges will shorten battery life.

If the battery is near the end of its service life, consider replacing the battery even

if the replace battery icon is not illuminated.

The UPS is experiencing an overload

condition.

Check the UPS load display. Unplug nonessential equipment, such as printers.

The Fault LED is illuminated, the UPS displays a fault message and emits a constant beeping

Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced

immediately. If more than one fault is present the fault messages will be

displayed alternately on the display screen.

The Replace Battery icon is illuminated

The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a

Self-Test. If the problem persists after recharging, replace the battery.

The replacement battery is not

properly connected.

Be sure the battery connector is securely connected.

Site Wiring Fault LED is flashing

Wiring faults detected include

missing ground, hot-neutral,

polarity reversal, and overloaded

neutral circuit.

If the UPS indicates a site wiring fault, have a qualified electrician inspect the

building wiring. Applicable for 120 Vac units only.

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APC SMC1000I + WBEXTWAR3YR-SP-02 Datasheet Page 12

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