APC AP9617 User Manual download pdf (Page 88)

USER’S GUIDE

network management card

Troubleshooting

Management Card

Management Card access problems

For problems that are not described in the following table, see SNMP

issues. If you still cannot resolve the problem, see Warranty and Service.

Problem Solution

Unable to ping the

Management Card

If the Management Card’s Status LED is green, try to ping

another node on the same network segment as the

Management Card. If that fails, it is not a problem of the

Management Card.

If the Status LED is not green, or if the ping test succeeds,

perform the following checks:

• Verify all network connections.

• Verify the IP addresses of the Management Card and the

NMS.

• If the NMS is on a different physical network (or subnetwork)

from the Management Card, verify the IP address of the

default gateway (or router).

• Verify the number of subnet bits for the Management Card’s

subnet mask.

Cannot access the

Web interface

• Verify that HTTP access is enabled.

• Verify that you can ping the Management Card.

• Verify that you are using either Internet Explorer, version 5.0

or higher, or Netscape, version 4.0.8 or higher.

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APC AP9617 User Manual Page 88