APC Network Management Card AP9617 User's Guide

®®®®USER’S GUIDEnetwork management cardContentsIIntroduction--1Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

®®®®USER’S GUIDEnetwork management card4The Management Card connects the UPS to the network.UPSFTPHTTPUDPSNMPProvides an unattended Graceful Shutdown

®®®®USER’S GUIDEnetwork management card94Logged eventsBy default, any event which causes an SNMP trap will be logged, except for SNMP authentication f

®®®®USER’S GUIDEnetwork management card95Control consoleWhen logged on at the control console, you can press CTRL-L to display up to 300 events from t

®®®®USER’S GUIDEnetwork management card96To use FTP to retrieve the event.txt or data.txt file, do the following:1. At a command prompt, type ftp and

®®®®USER’S GUIDEnetwork management card97Event Actions (Web Interface only)OverviewThe Actions option is available only in the Web interface’s Events

®®®®USER’S GUIDEnetwork management card98Severity levelsWith the exception of some Management Card (System) events that do not have a severity level a

®®®®USER’S GUIDEnetwork management card99Syslog actionBy default, the Syslog action is enabled for all events that have a severity level assigned. How

®®®®USER’S GUIDEnetwork management card100Event RecipientsOverviewThe Web interface and control console both have options that allow you to define the

®®®®USER’S GUIDEnetwork management card101Trap ReceiversThe Trap Receiver settings allow you to define which of up to four specific NMSs will be sent

®®®®USER’S GUIDEnetwork management card102Email FeatureOverviewYou can use the Simple Mail Transfer Protocol (SMTP) to send email to up to four recipi

®®®®USER’S GUIDEnetwork management card103DNS serversThe Management Card cannot send any email messages unless at least the IP address of the primary

®®®®USER’S GUIDEnetwork management card5Internal Management FeaturesOverviewThe Management Card has two internal interfaces (control console and Web i

®®®®USER’S GUIDEnetwork management card104Email RecipientsIn the Web interface, the Recipients option in the Web interface’s Events menu, or the Confi

®®®®USER’S GUIDEnetwork management card105FormatSelects the format used for email messages:Short: Identifies only the event that occurred. For example

®®®®USER’S GUIDEnetwork management card106Optimal Email Configuration Issues. It is recommended that you select the Local SMTP Server option for the U

®®®®USER’S GUIDEnetwork management card107How to Configure Individual Events“Event List” pageThe Actions option in the Events menu opens the “Event Ac

®®®®USER’S GUIDEnetwork management card108Data MenuLog OptionUse this option to access a log that stores information about the UPS, the power input to

®®®®USER’S GUIDEnetwork management card109Configuration OptionUse this option to access the “Data Log Configuration” page. This page reports how much

®®®®USER’S GUIDEnetwork management card110Boot ModeIntroductionOverviewIn addition to using a BOOTP server or manual settings, the Network Management

®®®®USER’S GUIDEnetwork management card111DHCP & BOOTP boot processWhen Boot mode is set to its default, DHCP & BOOTP setting, the following o

®®®®USER’S GUIDEnetwork management card112If a DHCP server responds with an invalid offer (for example, the offer does not contain the APC Cookie), th

®®®®USER’S GUIDEnetwork management card113DHCP Configuration SettingsManagement Card settingsThe TCP/IP option in the Network menu, in both the Web in

®®®®USER’S GUIDEnetwork management card6Types of user accountsThe Management Card has two levels of access (Administrator and Device Manager), both of

®®®®USER’S GUIDEnetwork management card114The DHCP Cookie Is setting is also available when Boot mode is set to DHCP Only, along with a Retry Then Sto

®®®®USER’S GUIDEnetwork management card115DHCP response optionsEach valid DHCP response contains options which provide the TCP/IP settings that a Mana

®®®®USER’S GUIDEnetwork management card116Boot Mode Transition. Tag 2, Len 1, Data 1/2This option 43 setting enables or disables the After IP Assignme

®®®®USER’S GUIDEnetwork management card117TCP/IP options. A Management Card uses the following options within a valid DHCP response to define its TCP/

®®®®USER’S GUIDEnetwork management card118Miscellaneous options. A Management Card uses the following options within a valid DHCP response to define N

®®®®USER’S GUIDEnetwork management card119SecuritySecurity FeaturesPlanning and implementing security featuresAs a network device that passes informat

®®®®USER’S GUIDEnetwork management card120Summary of access methodsInterface Security Access NotesSerial Control ConsoleAccess is by user name and pas

®®®®USER’S GUIDEnetwork management card121AuthenticationAuthentication versus encryptionThe Network Management Card controls access by providing basic

®®®®USER’S GUIDEnetwork management card122MD5 authentication (for the Web interface)The Web interface option for MD5 authentication enables a higher l

®®®®USER’S GUIDEnetwork management card123FirewallsAlthough some methods of authentication provide a higher level of security than others, complete pr

®®®®USER’S GUIDEnetwork management card7Front PanelIntroductionThe graphic below identifies the front-panel features of the three versions (AP9617, AP

®®®®USER’S GUIDEnetwork management card124TroubleshootingManagement CardManagement Card access problemsThe following table describes problems that are

®®®®USER’S GUIDEnetwork management card125PowerChute reports a constantly or frequently reports “Unable to Communicate with UPS”See How to Correct Com

®®®®USER’S GUIDEnetwork management card126SNMP issuesThe following table describes known SNMP problems.Problem SolutionUnable to perform a GET• Verify

®®®®USER’S GUIDEnetwork management card127How to Correct Communication Lost ProblemsOverviewPowerChute may constantly or frequently report an Unable t

®®®®USER’S GUIDEnetwork management card128Intermittent Unable to Communicate Problem1. To eliminate an interrupt request (IRQ) conflict, the most like

®®®®USER’S GUIDEnetwork management card129Product InformationWarranty and ServiceLimited warrantyAPC warrants the Network Management Card to be free f

®®®®USER’S GUIDEnetwork management card130Warranty limitationsExcept as provided herein, APC makes no warranties, express or implied, including warran

®®®®USER’S GUIDEnetwork management card131Obtaining serviceTo obtain support for problems with your Network Management Card:01. Note the serial number

®®®®USER’S GUIDEnetwork management card132SpecificationsElectrical The following table identifies the electrical specifications.PhysicalThe following

®®®®USER’S GUIDEnetwork management card133IndexAAbout System 35AccessFTP, Telnet, and Web interface 44limiting NMS SNMP access by IP address 45securit

®®®®USER’S GUIDEnetwork management card8Includes AP9617 features and the Integrated Environmental Monitor’s connections (probe, input contacts, and ou

®®®®USER’S GUIDEnetwork management card134After IP Assignment setting 113Boot mode settings 40BOOTP only Boot mode setting 40CommunicationClient ID 41

®®®®USER’S GUIDEnetwork management card135Update Interval 54DetailedStatus 61UPS Information 61Device Manager menu 59Control Console 23Utility Voltage

®®®®USER’S GUIDEnetwork management card136Web interface status report 25, 29, 31, 87Environmental Monitor Settings options in the control console 85Er

®®®®USER’S GUIDEnetwork management card137of trap receivers 101to limit access to specified NMSs 45LLast Battery Replacement 76Linksredirecting user-d

®®®®USER’S GUIDEnetwork management card138Nominal Battery Voltage 66NTP 54Number ofBad Batteries 66External Batteries 66OOn Retry Failure setting 42Op

®®®®USER’S GUIDEnetwork management card139configuring not to proxy the Management Card 26disabling use of 26Put UPSIn Bypass 71To Sleep 71To Sleep Gra

®®®®USER’S GUIDEnetwork management card140Specifications 132electrical 132physical 132Start/Stop Runtime Calibration 68Statusin detail 61in Web interf

®®®®USER’S GUIDEnetwork management card141inability to perform SETs 126inability to receive traps 126proxy server problems 26SNMP problems 126Traps, n

®®®®USER’S GUIDEnetwork management card142Up Time 31URL address formats 28Web option, Network menu 44XXMODEM 55

®®®®USER’S GUIDEnetwork management cardAPC Worldwide Customer SupportCustomer support for this or any other APC product is available at no charge in a

®®®®USER’S GUIDEnetwork management card9FeaturesAP9618 or AP9619 Description9-pin connector1• Output relay (Output): Normally closed (NC), common (COM

®®®®USER’S GUIDEnetwork management cardCopyrightEntire contents copyright © 2003 American Power Conversion. All rights reserved. Reproduction in whole

®®®®USER’S GUIDEnetwork management card10Link-RX/TX (10/100) LEDThis LED indicates the network status.Status LEDsThese LEDs indicate the Management Ca

®®®®USER’S GUIDEnetwork management card11Watchdog FeaturesOverviewThe Management Card is designed to recover from unanticipated inputs. Through the us

®®®®USER’S GUIDEnetwork management card12The role of the Default Gateway in resetting the network timerMost networks will have some level of broadcast

®®®®USER’S GUIDEnetwork management card13Control ConsoleHow To Log InOverviewYou can use either a local (serial) connection, or a remote (Telnet) conn

®®®®USER’S GUIDEnetwork management cardIIMenu structure 22Device Manager option 23Network option 23System option 24Web Interface--25Introduction . .

®®®®USER’S GUIDEnetwork management card14Local access to the control consoleYou can use a local computer, a computer that connects to the Management C

®®®®USER’S GUIDEnetwork management card15How to Recover from a Lost PasswordYou can use a local computer, a computer that connects to the Management C

®®®®USER’S GUIDEnetwork management card16Reconnect any cable disconnected in step 2, and restart any service disabled in step 1.

®®®®USER’S GUIDEnetwork management card17Main ScreenExample Main screenThe following is an example of the screen that appears when you log into the co

®®®®USER’S GUIDEnetwork management card18Information and status fieldsMain screen information fields. • Two fields identify the APC operating system (

®®®®USER’S GUIDEnetwork management card19Main screen status fields. • A Stat field reports the Management Card status.Stat : P+ N+ A+Where,P+ indicate

®®®®USER’S GUIDEnetwork management card20For more information about the UPS status, see UPS Status; for more information about probe, contact, and out

®®®®USER’S GUIDEnetwork management card21Control Console MenusOverviewThe control console dynamically expands to provide options that you use to manag

®®®®USER’S GUIDEnetwork management card22Menu structureThe menus in the control console list options by number and name. To use an option, type the op

®®®®USER’S GUIDEnetwork management card23Device Manager optionThis option accesses the Device Manager menu. This menu’s options allow you to select th

®®®®USER’S GUIDEnetwork management cardIIIFTP Server, Telnet and Web 44SNMP 45Email 46Syslog 47System Menu--50Introduction . . . . . . . . . . . . .

®®®®USER’S GUIDEnetwork management card24System optionTo do any of the following tasks, see System Menu:• Control Administrator and Device Manager acc

®®®®USER’S GUIDEnetwork management card25Web InterfaceIntroductionOverviewThe Web interface provides options that you use to manage a Management Card,

®®®®USER’S GUIDEnetwork management card26Supported Web browsersYou can use Microsoft® Internet Explorer (IE) 5.0 (and higher) or Netscape® 4.0.8 (and

®®®®USER’S GUIDEnetwork management card27How to Log InOverviewYou can use a Management Card’s DNS name or System IP address for the URL address of the

®®®®USER’S GUIDEnetwork management card28URL address formatsType the Management Card’s DNS name or IP address in the Web browser’s URL address field a

®®®®USER’S GUIDEnetwork management card29Summary PageExample Web page The following is an example of the navigation menu (see Navigation Menu) and “Su

®®®®USER’S GUIDEnetwork management card30When the Management Card connects with a UPS, you can click the battery status icon in the quick status tab t

®®®®USER’S GUIDEnetwork management card31“Summary” page fieldsThe “Summary” page has three sections:• The UPS section reports the status of a connecte

®®®®USER’S GUIDEnetwork management card32Quick status tabThree types of icons can appear in the quick status tab in the upper-right corner of every We

®®®®USER’S GUIDEnetwork management card33Navigation MenuOverviewWhen you log into the Web interface as an Administrator, the navigation menu (left fra

®®®®USER’S GUIDEnetwork management cardIVUtility Line Settings 73Alarm Thresholds (Symmetra or Symmetra 3-Phase UPS) 74Shutdown Parameters 75General S

®®®®USER’S GUIDEnetwork management card34Events menuTo do the following, see Event-Related Menus:• Access the Event Log• Configure the actions to be t

®®®®USER’S GUIDEnetwork management card35System menuTo do the following, see System Menu.• Control Administrator and Device Manager access• Define the

®®®®USER’S GUIDEnetwork management card36Links menuProvides three user-definable URL link options. By default, these links access the following APC we

®®®®USER’S GUIDEnetwork management card37Network MenuIntroductionOverviewThe Network menu has the options that you use to do the following tasks:• Def

®®®®USER’S GUIDEnetwork management card38Menu optionsUnless noted, the following menu options are available in the control console and Web interface:•

®®®®USER’S GUIDEnetwork management card39Option SettingsTCP/IPThis option accesses the following settings:• A Boot mode setting selects the method use

®®®®USER’S GUIDEnetwork management card40Boot mode setting. This setting selects which method will be used to define the Management Card’s TCP/IP sett

®®®®USER’S GUIDEnetwork management card41Advanced settings. The Boot mode affects which settings are available:• Two settings are available for all Bo

®®®®USER’S GUIDEnetwork management card42Class to SY, while a Smart-UPS/Matrix-UPS module sets it to SUMX.• Two settings are available when BOOTP only

®®®®USER’S GUIDEnetwork management card43Send DNS Query (Web interface)This option is only available through the DNS option in the Web interface. It a

®®®®USER’S GUIDEnetwork management cardVEvent Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Overview 93Logged

®®®®USER’S GUIDEnetwork management card44Ping utility (control console)This option is only available in the control console. It allows you to use Ping

®®®®USER’S GUIDEnetwork management card45SNMPAn Access option (the Settings option in the control console) enables (by default) or disables SNMP. When

®®®®USER’S GUIDEnetwork management card46EmailYou use this option to define two SMTP settings (SMTP Server and From Address) used by the Management Ca

®®®®USER’S GUIDEnetwork management card47SyslogBy default, the Management Card can send messages to up to four Syslog servers whenever Management Card

®®®®USER’S GUIDEnetwork management card48Syslog Server SettingsServer IPUses specific IP addresses to Identify which of up to four servers will receiv

®®®®USER’S GUIDEnetwork management card49Syslog test (Web interface). This option allows you to send a test message to the Syslog servers configured i

®®®®USER’S GUIDEnetwork management card50System MenuIntroductionOverviewThe System menu has the options that you use to do the following tasks:• Confi

®®®®USER’S GUIDEnetwork management card51Menu optionsUnless noted, the following menu options are available in the control console and Web interface:•

®®®®USER’S GUIDEnetwork management card52Option SettingsUser ManagerUse this option to define the access values shared by the control console and the

®®®®USER’S GUIDEnetwork management card53IdentificationUse this option to define the System Name, Location, and Contact values used by the Management

®®®®USER’S GUIDEnetwork management cardVISecurity--119Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Planni

®®®®USER’S GUIDEnetwork management card54Date & TimeUse this option to set the time and date used by the Management Card. The option displays the

®®®®USER’S GUIDEnetwork management card55ToolsUse this option to reboot the Management Card or to reset some or all of its configuration settings to t

®®®®USER’S GUIDEnetwork management card56Preferences (Web interface)Use this option to define whether temperature values are displayed as Fahrenheit o

®®®®USER’S GUIDEnetwork management card57Modem (AP9618 control console)Use this option, which is available in AP9618 Network Management Card’s control

®®®®USER’S GUIDEnetwork management card58About SystemThis option identifies hardware information for the Management Card, including its Model Number,

®®®®USER’S GUIDEnetwork management card59UPS MenuIntroductionOverviewIn the Web interface, the UPS menu appears in the navigation menu; in the control

®®®®USER’S GUIDEnetwork management card60UPS StatusOverviewThe Status options provide access to the information described in the following sections:•

®®®®USER’S GUIDEnetwork management card61Detailed UPS StatusIn the Web interface, you use the Status option in the UPS menu to access the following UP

®®®®USER’S GUIDEnetwork management card62Utility Voltage StatusThe following table uses footnotes to indicate which utility-voltage fields are shared

®®®®USER’S GUIDEnetwork management card63Output Power StatusThe following table uses footnotes to indicate which output-power fields are shared by whi

®®®®USER’S GUIDEnetwork management card1IntroductionProduct DescriptionFunctionalityThe following APC Network Management Cards are web-based managemen

®®®®USER’S GUIDEnetwork management card64Output VA at n+07Identifies the load placed on each phase by the attached equipment, expressed as a percentag

®®®®USER’S GUIDEnetwork management card65Fault Tolerance (Symmetra or Symmetra 3-Phase UPS)Two fault-tolerance fields are available for Symmetra and S

®®®®USER’S GUIDEnetwork management card66Battery Voltage3, Actual Battery Voltage2, orActual Battery Bus Voltage4Identifies the available DC power.Cal

®®®®USER’S GUIDEnetwork management card67UPS DiagnosticsOverviewThere are two types of diagnostics options you can use with all UPS models except a Si

®®®®USER’S GUIDEnetwork management card68Smart-UPS, Matrix-UPS, or Symmetra UPS. You can use diagnostics options to perform the following tests.Symmet

®®®®USER’S GUIDEnetwork management card69Scheduled UPS self-testsA scheduling option allows you to control when a UPS self-test occurs. The available

®®®®USER’S GUIDEnetwork management card70UPS ControlThe options described in the following table are available to all UPS models, except the Silcon UP

®®®®USER’S GUIDEnetwork management card71Turn UPS Off Gracefully1Turns off power after two delays: a delay (Maximum Shutdown Time plus two minutes) th

®®®®USER’S GUIDEnetwork management card72UPS ConfigurationOverviewThe UPS menu’s Configuration option provides access to the configurable parameters d

®®®®USER’S GUIDEnetwork management card73Utility Line SettingsThis Configuration menu option is available to all UPS models except a Silcon UPS. The a

®®®®USER’S GUIDEnetwork management card2The Management Card can be installed into the following APC devices:• Any Smart-UPS® or Matrix-UPS® model that

®®®®USER’S GUIDEnetwork management card74Symmetra or Symmetra 3-Phase UPS. The following table describes the Utility Line settings for a Symmetra. A

®®®®USER’S GUIDEnetwork management card75Shutdown ParametersAll of the following settings are available with Smart-UPS, Matrix-UPS, Symmetra, and Symm

®®®®USER’S GUIDEnetwork management card76General SettingsFour General Settings are available for Smart-UPS. The first two settings (UPS Name and Last

®®®®USER’S GUIDEnetwork management card77Reset UPS DefaultsThis option allows you to reset the UPS to use the default EEPROM values.Configure the Mult

®®®®USER’S GUIDEnetwork management card78Module Status (Symmetra or Symmetra 3-Phase UPS)Menu optionsSymmetra UPS models have a Module Status option i

®®®®USER’S GUIDEnetwork management card79PowerChute® (UPS PowerChute network shutdown)OverviewThe UPS menu in the Web interface has a PowerChute® opti

®®®®USER’S GUIDEnetwork management card80ParametersThe following table describes the PowerChute network shutdown parameters.Parameter DefinitionMaximu

®®®®USER’S GUIDEnetwork management card81Maximum-Shutdown-Time negotiationThe Maximum Shutdown Time setting provides the delay needed to make sure tha

®®®®USER’S GUIDEnetwork management card82For example, if 3 minutes was the Maximum Shutdown Time setting determined during the last negotiation proces

®®®®USER’S GUIDEnetwork management card83Scheduling (UPS Shutdown)OverviewThe following graphic provides examples of Daily, Weekly, and One-Time shutd

®®®®USER’S GUIDEnetwork management card3Network management featuresThe Management Card, along with other APC products, can perform a variety of tasks.

®®®®USER’S GUIDEnetwork management card84How to Schedule a ShutdownThe fields used to schedule a shutdown are essentially the same whether you click t

®®®®USER’S GUIDEnetwork management card85Environment MenuIntroductionOverviewIn the Web interface, you manage the external environmental monitor, as w

®®®®USER’S GUIDEnetwork management card86Each of the control console’s Environmental Monitor Settings menus has an About Environmental Monitor option

®®®®USER’S GUIDEnetwork management card87Status OptionsOverviewIn the Web interface, basic status information about the environmental monitor threshol

®®®®USER’S GUIDEnetwork management card88Probe statusThe Web interface uses Temperature and Humidity graphs to identify whether the reported value exc

®®®®USER’S GUIDEnetwork management card89Settings OptionsProbe settingsIn the Web interface, the Probes option in the Environment menu to access Setti

®®®®USER’S GUIDEnetwork management card90Setting DefinitionOutput RelayDefines a description that identifies the output relay’s purpose (16-character

®®®®USER’S GUIDEnetwork management card91Event-Related MenusIntroductionOverviewThe Events menu provides access to the options that you use to do the

®®®®USER’S GUIDEnetwork management card92Menu optionsIn the Web interface, all of the events options are accessed through the Events menu. In the cont

®®®®USER’S GUIDEnetwork management card93Event LogOverviewThe Management Card supports an event logging capability for all UPS application firmware mo