APC Battery Management System User Manual download pdf (Page 179)

USER’S GUIDE

Battery Management System

172

Cannot access the

control console

through a serial

connection

Make sure that you did not change the baud rate. Try 2400,

9600, 19200, or 38400.

Cannot access the

control console

remotely

• Make sure you are using the correct access method (Telnet or

SSH). An Administrator can enable these access methods

through the Telnet/SSH option of the Network menu. By

default, Telnet is enabled. Enabling SSH automatically disables

Teln e t.

• For Secure SHell (SSH), the Battery Management System may

be creating a host key. The Battery Management System can

take up to 5 minutes to create this host key, and SSH is not

accessible during that time.

Cannot access the

Web interface

• Verify that HTTP or HTTPS access is enabled.

• Make sure you are specifying the correct URL — one that is

consistent with the security system used by the Battery

Management System. SSL requires https, not http, at the

beginning of the URL.

• Verify that you can ping the adapter.

• Verify that you are using a Web browser that is supported for

the Battery Management System. See Supported Web

browsers.

• If the Battery Management System has just restarted and SSL

security is being set up, the Battery Management System may

be generating a server certificate. The Battery Management

System can take up to 5 minutes to create this certificate, and

the SSL/TLS server is not available during that time.

Cannot access the

Web interface

1. Verify that HTTP access is enabled.

2. Verify that you can ping the adapter.

3. Verify that you are using a Web browser that is supported for

the Battery Management System. See Supported Web

browsers..

Problem Solution

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APC Battery Management System User Manual Page 179

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