APC Smart-UPS VT 400 Technical Information download pdf (Page 32)

26 Smart-UPS® VT 10-40 kVA 400V, 208V, 200V – Operation 990-2282C-001

Maintenance

Parts Replacement

Warning: Read Safety Sheet 990-2822 prior to replacing parts.

How to determine if you need a replacement part

To determine if you need a replacement part, contact APC Customer Support (see the back cover) and

follow the procedure below so that the APC Customer Support representative can assist you

promptly.

1. In the event of a module failure the display interface may show additional “fault list” screens.

Press any key to scroll through these fault lists, record the information, and provide it to the

representative.

2. Write down the serial number of the unit so that you will have it easily accessible when you

contact APC Customer Support.

3. If possible call APC Customer Support from a telephone that is within reach of the UPS display

interface so that you can gather and report additional information to the representative.

4. Be prepared to provide a detailed description of the problem. A representative will help you

solve the problem over the telephone, if possible, or will assign a return material authorization

(RMA) number to you. If a module is returned to APC, this RMA number must be clearly

printed on the outside of the package.

5. If the unit is within the warranty period, repairs or replacements will be performed free of

charge. If it is not within the warranty period, there will be a charge.

6. If the unit is covered by an APC Service Contract, have the contract available to provide

information to the representative.

How to return parts to APC

Call APC Customer support (see the back cover) to obtain an RMA number.

To return a failed module to APC, pack the module in the original shipping materials, and return it by

insured, prepaid carrier. The APC Customer Support representative will provide the destination

address. If you no longer have the original shipping materials, ask the representative about obtaining

a new set. Pack the module properly to avoid damage in transit. Never use styrofoam beads or other

loose packaging materials when shipping a module. The module may settle in transit and become

damaged. Enclose a letter in the package with your name, RMA number, address, a copy of the sales

receipt, description of the problem, a phone number, and a check as payment (if necessary).

Note: Damages sustained in transit are not covered under warranty

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APC Smart-UPS VT 400 Technical Information Page 32