Storage, Maintenance, Transport, and Service
Smart-UPS RT SURTA1500XL/SURTA1500XLJ/SURTA2000XL Uninterruptible Power Supply User Manual 11
Battery Replacement Instructions
If the battery needs replacement, follow the steps below to remove the battery from the UPS.
1. Disconnect the battery. See step 3 in “Transporting the UPS to Another Location” on page 10.
2. Grab the battery handle to pull the battery out of the frame.
3. To disengage the battery from the frame, push in the two tabs on the side of the battery and
slide it out of the UPS.
4. Refer to the battery replacement instruction sheet to install the replacement battery in the UPS.
Service
If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in “Troubleshooting,” beginning on page 12 to eliminate
common problems.
2. If the problem persists, contact APC Customer Service through the APC web site,
www.apc.com.
– Note the model number of the UPS, the serial number, and the date purchased. If you call APC
Customer Service, a technician will ask you to describe the problem and attempt to solve it
over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
– If the UPS is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC web
site, www.apc.com for country specific instructions.
3. Disconnect the battery for transport. See step 3 in “Transporting the UPS to Another Location”
on page 10.
4. Pack the UPS and front bezel in its original packaging to avoid damage in transit. If this is not
available, refer to www.apc.com for information about obtaining a new set. Never use Styrofoam
beads for packaging. Damage sustained in transit is not covered under warranty.
5. Mark the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
Caution
Always DISCONNECT THE BATTERY before shipping the UPS to be in
compliance with U.S. Department of Transportation (DOT) regulations.
(13 pages)
(14 pages)
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