Apc AP9608 User Manual download pdf (Page 42)

5 Problem Resolution

5.1 Troubleshooting Chart

TROUBLESHOOTING

Problem Possible Cause Solution

Power light flashes

rapidly when unit

is first turned on.

Internal problem with

Call-UPS

II.

Disconnect Call-UPS

II

from

the UPS momentarily, then

reconnect.

Remote modem

will not answer.

Call-UPS

II

Setup item

Answer Ring set to 0.

Set Answer Ring to value other

than 0 (ee Sec. 4.6).

Answer Lockout in

progress.

Call back after Answer Lockout

interval has expired.

Remote modem plugged

into UPS that has been

turned off.

Plug remote modem into a wall

socket or use modem powered

by Call-UPS

II.

Modem did not receive

setup string from Call-

UPS

II.

Turn modem on before plugging

in Call-UPS

II

; check the cables.

Cannot log in

locally to con-

figure Call-UPS

II.

Call-UPS

II

is dialing

back.

Press

ESC

to bypass the dialback

in progress or type

connect

and

press

ENTER

. Call-UPS

II

will not

echo this message, so typing

will be “blind.”

Pages are not

getting through.

No @ symbol at the end

of the dial string.

Add an @ symbol at the end of

the dial strings in the Paging

Setup Menu. Many paging

controllers need additional time

to establish a connection.

Not enough time

between repeats, or not

enough repeats.

Add to the values in the Repeat

1, Repeat 2, and Paging Timer

settings in Paging Setup.

Call-UPS

II

is dialing

too quickly for the

paging equipment.

Set Dial Speed in Paging Setup

to a lower value.

Space character cancels

sending the page.

Set Space Character in Paging

Setup to none.

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