APC AP9268 User Manual download pdf (Page 42)

Appendices

Symptom Action

Unable to hot-key switch to Check the power indicator on the OSD screen to

a channel ensure that the system in question is powered.

Verify that you are not in secure mode. (No lock symbol

on OSD screen.)

Verify that you are in hot-key mode by checking to see

if the green status LED is blinking. If it is not, press escape

and try going into command mode again. If the

problem persists, contact APC Technical Support.

Unable to push-button switch Verify that the channel being selected is not serving as

to a channel an expansion unit.

Verify that you are not in secure mode. (No lock symbol

on OSD screen.)

Verify that a computer is attached to that channel. If the

problem persists, contact APC Technical Support.

No video Verify that the video cable between the computer and

the APC KVM Switch is correctly connected. Verify that

the monitor cable is correctly connected to the APC

KVM Switch.

Power down the computer. Connect the monitor

directly to the computer and power up again. If the

monitor operates correctly direct to the computer,

contact APC Technical Support. If it does not, try

another monitor.

Mouse jumps or “hugs” screen If the mouse has been hot-plugged while running in

Windows, you may need to close and restart Windows.

If the mouse still does not function, try the mouse

resynchronization command <ZM>. (For instructions on

command mode, see 'Basic Operations'.) If the problem

persists, contact APC Technical Support.

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APC AP9268 User Manual Page 42