APC AP9268 User Manual download pdf (Page 46)

Appendices

7.4 If Problems Persist

For problems not covered in the earlier troubleshooting chart, or if the problem

persists, follow this procedure:

1. Note the serial number and date of purchase of the APC KVM Switch.

Contact Customer Service at the phone number or address on the back cover

of this manual.

2. Be prepared to provide a description of the problem. A technician will help

solve the problem over the phone, if possible, or will give you a Return Material

Authorization (RMA) number.

3. If the APC KVM Switch is under warranty, repairs are free of charge. If the

warranty has expired there will be a nominal charge for repair.

4. Pack the APC KVM Switch carefully to avoid damage in transit. Damage sustained

in transit is not covered under the warranty. Enclose a letter in the package with

your name, address, RMA number, a copy of the sales receipt, daytime phone

number, and check (if necessary).

5. Clearly mark the RMA number on the outside of the shipping carton. The factory

will not accept any materials without this marking.

6. Return the APC KVM Switch by insured, prepaid carrier to the address on

the cover of this manual.

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APC AP9268 User Manual Page 46