APC AP9268 User Manual download pdf (Page 43)

APC KVM Switch Installer/User Guide

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Symptom Action

Mouse is inoperable on one If the mouse is inoperable on a channel, try the mouse

computer channel reset command <MR> or <MW> with that PC

selected.

(For instructions on command mode, see ‘Basic

Operations’.)

Verify that the cables from the computer to the APC

KVM Switch are connected properly.

Make sure that you have keyboard/mouse privileges for

that channel.

Verify that the mouse driver and application are

conﬁ gured properly for mouse support.

Verify that the computer works properly with a mouse

connected directly to it. If the problem persists, contact

APC Technical Support.

Mouse is inoperable on all Verify that the mouse is plugged into the correct PS/2

computer channels port on the back of the APC KVM Switch.

Try the mouse reset command <MR> or try the ‘Reset

PS/2 Standard Mse/Kbd’ command from the OSD

Command Menu for computers using PS/2 mice. Use

<MW> or ‘Reset PS/2 wheel Mse/Kbd’ for computers

using the Microsoft IntelliMouse. (For instructions on

command mode, see the ‘Basic Operations’ chapter.)

Verify that the mouse works when connected directly

to a computer.

Cycle power to the APC KVM Switch unit. (You do

not have to power down your computers for this.) If the

mouse remains inoperable, power down all attached

computers, cycle power on the APC KVM Switch, then

repower the computers. If the problem persists, contact

APC Technical Support.

Remote Video is Verify the remote monitor capabilities are equal to

unrecognizable or greater than the local monitor capabilities. Plug and

Play video is only supported on the local video port.

APC AP9268 User Manual Page 43