APC AP9268 User Manual download pdf (Page 44)

39

Appendices

Symptom Action

Keyboard is inoperable on If keyboard does not function on one channel, verify

one computer channel that the cables from the computer to the APC KVM

Switch are connected properly.

If you are operating in secure mode, verify your

keyboard and mouse privileges.

Verify that the keyboard works properly connected

directly to the computer. If the problem persists, contact

APC Technical Support.

Keyboard is inoperable on If the keyboard does not work on any channel, try

all channels ‘the Reset PS/2 Mse/Kbd’ command from the OSD

Command Menu.

Try a different keyboard. If the keyboard still does not

function, cycle the power on the APC KVM Switch unit.

Cycle power on all attached computers and the

APC KVM Switch unit and try again. If the problem

persists, contact APC Technical Support.

Keyboard is inoperable after If you are operating in secure mode, verify your

switching channels keyboard and mouse privileges. If the problem persists,

call APC Technical Support.

Try changing the keyboard scan set for that channel

by using the keyboard command sequence <Kn>. (For

more information, see the ‘Basic Operations’ chapter.)

Characters on screen do not Try changing the keyboard scan set for that channel

match keyboard input by using the keyboard command sequence <Kn>. (For

more information, see the ‘Basic Operations’ chapter.) If

the problem persists, call APC Technical Support.

No keyboard, video or mouse Verify that the cable connecting the two units

on expansion unit; base unit together is correctly connected on both ends. (For

is functioning properly additional information, see the ‘Installation’ chapter.) If

the problem persists,

contact APC Technical Support.

APC AP9268 User Manual Page 44