APC AP9606 User's Guide download pdf (Page 70)

Web/SNMP Management SmartSlot Card User’s Guide 70

Web/SNMP Management SmartSlot Card

Troubleshooting

Management Card

Management Card-

access problems

The following table describes problems that are related to network or

other access to the Management Card. For problems not described in

this table or in the table in

SNMP issues on page 71

, see the

troubleshooting flowcharts on the APC Web/SNMP Management Card

utility CD (.\trouble\). If you still cannot resolve the problem, see

Problems Persist on page 73

Continued on next page

Problem Solution

Unable to ping the

Management Card

Is the Management Card’s Status

LED

green,

indicating it is running its

SNMP

agent on the network?

If yes, try to ping another node on the same network

segment as the Management Card. If that fails, it is not

a Management Card problem. If the Status

LED

is not

green, or if the ping test succeeds, perform the

following checks:

• Verify that the Management Card is properly seated

in the

UPS

or expansion chassis.

• Verify all network connections.

•Verify

addresses of the Management Card and

the

NMS

, and make sure both are on the same

network or subnetwork.

• Verify the default gateway (or router)

address if

the

NMS

is on a different physical network (or

subnetwork) from the Management Card.

• Verify the number of subnet bits for the

Management Card’s subnet mask.

PowerChute

plus

constantly or frequently

reports “Unable to

Communicate with UPS”

See

How to Correct Communication Lost Problems

on page 72

The terminal program

reports that it cannot

allocate the comm port

when you try to configure

the Management Card

You must shut down PowerChute

plus before you can

use a terminal to configure the Management Card.

Cannot access the Web

interface

1. Verify that

HTTP

access is enabled.

2. Verify that you can ping the adapter.

3. Verify that you are using either Internet Explorer 3.0

or above, or Netscape 3.0 or above.

1 2 ... 65 66 67 68 69 70 71 72 73 74 75 ... 83 84

Comments to this Manuals

No comments

APC AP9606 User's Guide Page 70

Comments to this Manuals

Related products and manuals for Networking APC AP9606