APC SURT15KRMXLI + Service Bundle 3 Specifications download pdf (Page 27)

SURT15k/20k 230 VAC Stack/Rack-Mount 6U XLI/XLICH/XLI-CC 23

Troubleshooting Display Messages

Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com

for assistance with complex UPS problems.The PowerView reports various messages on the display, including

alarm status and changes in system configuration. This section lists all the PowerView display messages, the reason

for the message, and the appropriate corrective action.

Messages may occur simultaneously. If this happens, be sure to review all of the messages for a better

understanding of the system condition.

Condition

PowerView Display

Message Reason for Message Corrective Action

Start-Up #Batteries changed since

last ON.

At least one battery module has been

added or removed from the UPS since the

last time the Pwr ON command was

issued.

No corrective action necessary. Proceed

with the start-up.

Automatic Self Test

Started.

The UPS has started pre-programmed

battery test.

Batt capacity less than

Return Batt Cap.

The battery capacity of the UPS is less

than the user-specified minimum battery

capacity required to turn on the load.

Option 1) Abort the start-up and

allow batteries to recharge.

Option 2) Continue start-up, with less

than minimum battery capacity.

System Start-Up

Configuration Failed.

System configuration error: Start-up

diagnostic fault.

Check for other alarms.

If the problem persists contact APC

Customer Support. Refer to Contact

Information in this manual.

Mains: Site Wiring Fault Input and Output Jumpers are not

configured correctly

Check input wiring tray jumpers and

output shorting jumper for compatibility.

Refer to the Input/Output Jumper

Configurations table in this manual.

Bypass Not Available -

Wrong Ph Seq

Check bypass jumpers in input wiring

tray and output shorting jumper for

compatibility. Check bypass phases for

positive sequence. Refer to the Input/

Output Jumper Configurations table in

this manual.

Bypass: Site Wiring Fault Check bypass jumpers in input wiring

tray and output shorting jumper for

compatibility. Refer to the Input/Output

Jumper Configurations table in this

manual.

General Status # of batteries increased. At least one battery pair has been added

to the system.

No corrective action is necessary.

# of batteries decreased. At least one battery pair has been

removed from the system.

# External Battery Packs

increased.

At least one external battery pack has

been connected to the UPS.

# External Battery Packs

decreased.

At least one external battery pack has

been disconnected from the UPS.

Module Failure Bad Battery Pair. A battery pair has failed and requires

replacement.

Refer to battery pair installation in the

external battery pack user manual.

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APC SURT15KRMXLI + Service Bundle 3 Specifications Page 27

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